Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rain Mark Organas

Columbio , Sultan Kudarat,BUL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Powergate, Mandaue Cebu
02.2023 - 02.2024
  • Streamlined processes for improved efficiency and reduced wait times.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Handled escalated concerns efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Gardener/ Garden Staff / Maintenance Utility

Organikian Urban Farm And Cafe
09.2022 - 10.2022
  • Maximized plant health with customized fertilization programs tailored to specific nutrient needs of various plant species.
  • Cultivated strong relationships with local nurseries to secure high-quality plants at competitive prices for clients'' projects.
  • Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organized workspaces.
  • Collaborated with clients to develop personalized garden plans, delivering satisfaction through tailored outdoor spaces.
  • Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.

Education

Bachelor of Science - Computer Engineering

University of Southern Mindanao-Main Campus
Kabacan, Province Of Cotabato, Philippines
04.2001 -

Skills

Account updating

Product Knowledge

Report Generation

Paperwork Processing

Complaint resolution

Data Entry

Microsoft Excel

Active Listening

Live chat support

Problem Resolution

Microsoft PowerPoint

Spreadsheets

Customer Service

Timeline

Customer Service Representative

Powergate, Mandaue Cebu
02.2023 - 02.2024

Gardener/ Garden Staff / Maintenance Utility

Organikian Urban Farm And Cafe
09.2022 - 10.2022

Bachelor of Science - Computer Engineering

University of Southern Mindanao-Main Campus
04.2001 -
Rain Mark Organas