Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
RAINIER UNDA FAJELA

RAINIER UNDA FAJELA

An Individual Who’s Seeking For Job That Can Share His Capabilities And Skills To The Growth Of The Company That Pays Well Enough
265 Purok 1 Zone 8 Barangay Cupang, Antipolo City

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Concentrix PH and other leading companies. Excelled in enhancing customer satisfaction through expert troubleshooting and efficient issue resolution. Adept at working in fast-paced environments, demonstrating exceptional communication skills and a strong ability to learn quickly.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Technical Advisor I

Concentrix PH
08.2023 - 12.2024

• Assisting customers in regards to their refrigerator providing exceptional skills performing advanced troubleshooting and requesting for service repairs.

• Service to Sales Transitions (S2S)

• Handling inquiries relates to their refund, exchanges and order inquiries

Customer Service Representative

Alorica Philippines
12.2021 - 08.2023

• Handling customer queries such as; account,billing, payments, promotions and offering sales

• Assisting customers concern relates to their Device and Network such as SMS, Voice and Internet through advanced troubleshooting to provide satisfaction with their services.

Administration Staff

AGSiochi Architectural Design Services
01.2020 - 11.2021

• Assisting office responsibilities such as listing the materials needed for every projects, encoding all the expenses every project and keeping an organize folder of all the receipts and liquidations

(Residential and Commercial)


• Visiting sites to check the progress of every projects and reporting it to the Architect (CEO)


• Purchasing and Canvassing of materials needed

Merchandiser

SM City Marikina
09.2020 - 12.2020

• Selling and endorsing digital boxes

Kitchen Staff

Chowking San Juan
02.2020 - 08.2020

• Helping chefs and other kitchen staff’s on preparing all ingredients needed on making Chow Fan, Wonton Noodles, Cooked Rice and Fried Chickens

Education

Bachelor Of Arts - Broadcasting

ICCT Colleges Foundation Inc
Cainta, Rizal
06.2018

Cupang National High School
Antipolo, Rizal
04.2015

Skills

Customer Service Skills

Certification

Directors Club Top Performer

Timeline

Directors Club Top Performer

11-2024

Technical Advisor I

Concentrix PH
08.2023 - 12.2024

Top 4 Tech Site Representative

02-2023

Customer Service Representative

Alorica Philippines
12.2021 - 08.2023

Merchandiser

SM City Marikina
09.2020 - 12.2020

Kitchen Staff

Chowking San Juan
02.2020 - 08.2020

Administration Staff

AGSiochi Architectural Design Services
01.2020 - 11.2021

Bachelor Of Arts - Broadcasting

ICCT Colleges Foundation Inc

Cupang National High School
RAINIER UNDA FAJELAAn Individual Who’s Seeking For Job That Can Share His Capabilities And Skills To The Growth Of The Company That Pays Well Enough