Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Concentrix PH and other leading companies. Excelled in enhancing customer satisfaction through expert troubleshooting and efficient issue resolution. Adept at working in fast-paced environments, demonstrating exceptional communication skills and a strong ability to learn quickly.
• Assisting customers in regards to their refrigerator providing exceptional skills performing advanced troubleshooting and requesting for service repairs.
• Service to Sales Transitions (S2S)
• Handling inquiries relates to their refund, exchanges and order inquiries
• Handling customer queries such as; account,billing, payments, promotions and offering sales
• Assisting customers concern relates to their Device and Network such as SMS, Voice and Internet through advanced troubleshooting to provide satisfaction with their services.
• Assisting office responsibilities such as listing the materials needed for every projects, encoding all the expenses every project and keeping an organize folder of all the receipts and liquidations
(Residential and Commercial)
• Visiting sites to check the progress of every projects and reporting it to the Architect (CEO)
• Purchasing and Canvassing of materials needed
• Selling and endorsing digital boxes
• Helping chefs and other kitchen staff’s on preparing all ingredients needed on making Chow Fan, Wonton Noodles, Cooked Rice and Fried Chickens
Customer Service Skills
Directors Club Top Performer
Directors Club Top Performer
Top 4 Tech Site Representative