Rainiel Anne Palos

· Involved in design,build, testing, supporting and determining SailPoint Identity IQ Solution Implementation.

· Participated in requirement gathering, analyzation of use case scenario and creating functional design documentation and As -built documentation

· Hands on experience on onboarding application and worked with various application teams to establish connectivity (like Active Directory, G Suite, JDBC, Delimited File, Workday, ServiceNow)

· Built and configured custom rules and workflows (ex. Joiner, mover, leaver) as per the business needs.

· Configured Business and IT roles in SailPoint IIQ according to the Entitlement hierarchy in the target application.

· Participated in implementing Access Certification, Automated Provisioning, Password Policy and Governance aspects of IIQ.

· Configured apache reverse proxy and SSL in client’s web server

· Conduct User Acceptance Testing with the client to validate that the systems performing according to the required real-life scenarios.

· Perform Knowledge transfer with in the team and the client.

· Collaborate with System Delivery team to support current system, identified issues, analyzed information and provided solutions to problems.

· Served customers in a friendly, efficient manner following outlined steps of service.

• Answer phone calls to listened customers request, handled concerns quickly and escalated major issues to supervisor.
• Network Troubleshooting and creating cat cables.
• Participated in installation of Bio-metric Fingerprint Attendance System and Wi-fi Installation