RAINIEL NATIVIDAD

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Facilitated sales through effective communication and problem-solving skills.
• Trained new team members on company policies and customer service protocols.
• Implemented strategies to streamline order processing and improve response times.
• Analyzed customer feedback to identify service improvement opportunities.
• Developed strong relationships with clients by demonstrating empathy throughout each interaction.

• Self-motivated, with strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Lived and studied overseas, United States of America. Advantages with great English written, listening and speaking skills.

• Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
• Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
• Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes
• Entered package information into company's computer system.

This is a Union based job, located in the US. I was a part of multiple companies as a SteerMaster for most my time on this industry.

• Operated and maintained deck machinery, ensuring safe and efficient vessel operations.
• Assisted in navigation duties, contributing to precise course adjustments and positioning.
• Conducted routine inspections of safety equipment, promoting compliance with maritime regulations.
• Collaborated with crew to execute loading and unloading procedures, optimizing cargo handling efficiency.
• Trained new crew members on safety protocols and operational procedures, enhancing team performance.
• Led emergency drills to ensure preparedness and adherence to safety standards among crew members.
• Improved maintenance schedules for equipment, reducing downtime and increasing operational readiness.
• Coordinated with diverse teams during port calls, streamlining logistics and enhancing communication efforts.
• Adhered strictly to established safety protocols while performing all tasks onboard.
• Maintained a high level of physical fitness required for demanding shipboard duties including heavy lifting.
• Organized and loaded ship storage and cargo using on board cranes equipment and forklift equipment.
• Participated actively in ongoing training programs to enhance professional skills and knowledge base continuously.
• Handled various types of ropes, cables, anchors promptly during diverse shipboard operations.
• Contributed to successful mooring operations by managing lines and fenders effectively.
• Operated and maintained emergency boat equipment and deckhand gear.
• Participated in emergency drills and responded effectively during actual emergencies, maintaining crew and vessel safety.
• Enhanced vessel safety by conducting regular maintenance checks and repairs on deck equipment.

This is a Military service in the US. The United States Navy, I was a Logistic Specialist that handles supplies through out the fleet of our forces.

• Coordinated logistics operations, optimizing supply chain processes for efficiency and accuracy.
• Managed inventory control systems, ensuring timely replenishment of essential supplies.
• Developed training materials for new personnel, enhancing onboarding experience and operational readiness.
• Analyzed shipping data to identify trends, driving improvements in transportation strategies.
• Tracked supply, equipment and product inventory quantities to maintain necessary levels.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Tracked and managed transfer paperwork such as packing lists.
• Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.