Hi, I’m
Raidan Kusain-Tan
Encoder/Reporting & Response Emails.
Davao
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
4
years of professional experience
3
years of post-secondary education
Work History
RMS Collect Phils. Inc. An Iqor companyDavao
Data Encoder
05.2020 - Current
Job overview
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Maintained daily production logs of activities and completed work.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Obtained scanned records and uploaded into database.
- Maintained database by entering new and updated KPI reports information.
- Extracted information from database to compile reports for audit process.
ConcentrixDavao City
Customer Service Representative
11.2020 - 02.2021
Job overview
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Ibex global Philippines SolutionsPasig
Customer Service Representative
02.2018 - 05.2019
Job overview
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
SPA College, Inc.2FCV+4R9, Barangay Magaslong, Pan-Philippine Hwy,
N/A from BACHELOR OF SOCIAL WORK (UNERGRAD)
04.2001
MINDANAO STATE UNIVERSITY ILSHSMAGUINDANAO
High School Diploma
06.2011 - 03.2014
Skills
Maintains confidentiality
Professional and mature
Database Management
Analytical and Critical Thinking
Dependable and Responsible
MS Office
Teamwork and Collaboration
Problem-Solving
Interpersonal Communication
Timeline
Customer Service Representative
Concentrix
11.2020 - 02.2021
Data Encoder
RMS Collect Phils. Inc. An Iqor company
05.2020 - Current
Customer Service Representative
Ibex global Philippines Solutions
02.2018 - 05.2019
MINDANAO STATE UNIVERSITY ILSHS
High School Diploma
06.2011 - 03.2014
SPA College, Inc.
N/A from BACHELOR OF SOCIAL WORK (UNERGRAD)
04.2001