Raia Christianne Aman
Quezon City, Metro Manila
Summary
Dynamic banking professional with a proven track record at Metropolitan Bank and Trust Company, excelling in customer relationship management and sales growth. Skilled in critical thinking and team collaboration, I successfully implemented innovative solutions that enhanced customer satisfaction and streamlined operations, fostering long-lasting client relationships and driving business opportunities.
Overview
3
3
years of professional experience
Work History
Senior Head Teller
Metropolitan Bank and Trust Company
08.2023 - Current
- Developed strong relationships with clients, resulting in higher retention rates and increased business opportunities.
- Spearheaded cross-selling initiatives that drove sales growth across various banking products and services.
- Streamlined cash handling processes for increased efficiency in daily operations.
- Posts of all transaction adjustments to the Current Account or Saving Account (CA/SA) terminal at the start of the banking day.
- Implemented innovative solutions for reducing wait times during peak hours, enhancing overall customer satisfaction.
- Ensured seamless banking operations by effectively coordinating with other departments to address any issues related to cash management and customer service.
- Processed applications for new accounts.
- Promoted a culture of teamwork among staff members, leading to improved morale and increased productivity levels.
- Coached junior tellers on proper procedures, ensuring compliance with bank policies and regulations.
Branch Operations Assistant
China Banking Corporation
07.2022 - 05.2023
- CLEARING - responsible fo the processing of all Outward checks to be presented to the PCHC.
- ACCOUNTING - responsible for the proper accounting of the Branch's transactions, General administrative duties, and callback functions.
- INVESTMENTS - responsible for the processing of other investments such as Time Deposit, Savings Account, Moneylift, Trust, and Treasury Products
- LOANS - responsible for loan documentation, facilitation of loan transactions and coordination with different departments as necessary in providing exceptional service to loan clients.
Education
Bachelor in Financial Management - Business Administration And Management
National College of Business And Arts - Cubao
Quezon City, Metro Manila, Philippines06-2022
Skills
- Critical thinking
- Professionalism and ethics
- Motivational skills
- Staff training and development
- Sales and Cross-selling
- Goal setting and achievement
- Positive attitude
- Problem-solving
- Vault security
- Team collaboration and leadership
- Customer relationship management
- Analytical thinking
Character References
Jushua Bilaro
Branch Co-Teller
Metropolitan Bank and Trust Company
09999563284
Czarina Anne Briones
Branch Officer
Metropolitan Bank and Trusty Company
09171626647
Timeline
Senior Head Teller
Metropolitan Bank and Trust Company
08.2023 - Current
Branch Operations Assistant
China Banking Corporation
07.2022 - 05.2023
Bachelor in Financial Management - Business Administration And Management
National College of Business And Arts - Cubao
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