Rahney Misa
San Fernando
Summary
Enthusiastic Virtual assistant with a good grasp of sales, customer service, and administrative requirements. Friendly and motivated team player with a professional demeanor and superior attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
KCCS BPO
2024.04 - 2024.10
- Managed payroll for shift staff, including calculating overtime and processing holiday requests.
- Facilitated team meetings to discuss targets, share feedback, and develop strategies for improvement.
- Supervised employees to ensure assigned tasks were completed on time.
- Resolved client complaints and issues and offered thoughtful solutions to maintain client satisfaction.
Sales Representative
Outsource Plug
2021.07 - 2024.04
- Negotiated contracts with vendors and clients to secure the best terms and lowest prices
- Utilized various sales techniques to persuade customers to purchase products and services
- Understanding customer needs, building relationships, and effectively communicating the benefits of the offered products.
Virtual Assistant
Freelance
2022.02 - 2024.02
- Managed social media accounts and posted podcast videos to increase account engagement
- Creating avirtually appealing designs for Social Media using Canva
- Did basic bookkeeping on the Bank and Credit card statements and added them to QuickBooks
- Created a book design (book contents already provided by client) using InDesign
- Provided day-to-day administrative support, improving overall business efficiency.
Appointment Setter
GetCallers
2020.09 - 2021.06
- Worked with different campaigns in Real Estate, Card Dealership, Health Insurance, IT services
- Scheduled phone calls between potential customers and sales representatives.
- Connected with prospective customers via telephone or email to share available products and services.
- Reached out to contact list to promote products and services.
Customer Service Representative
Teleperformance
2019.04 - 2020.08
- Assisted customers with billing and some inquiries and also did some basic troubleshooting.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
Education
Senior High Graduate, Information and Communication Technology -
Sangat National High School
04.2018
Skills
- Client communication
- Social media advertising
- Persuasive communication
- Email marketing campaigns
- Decision-Making
- Time management
- Initiative-Taking
- Office administration
- Social media management
- Graphic design - Canva
- Goal Oriented
- Go High Level
Certification
- Advanced Specialized Certificate for Virtual Assistant
- Udemy excel courses
Timeline
Shift Supervisor
KCCS BPO
2024.04 - 2024.10
Virtual Assistant
Freelance
2022.02 - 2024.02
Sales Representative
Outsource Plug
2021.07 - 2024.04
Appointment Setter
GetCallers
2020.09 - 2021.06
Customer Service Representative
Teleperformance
2019.04 - 2020.08
Senior High Graduate, Information and Communication Technology -
Sangat National High School