Ragel Erik E. Balberan
Imus
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Content Moderation (Bahasa Indonesia)
TRANSCOM
03.2023 - Current
- Moderating content to make sure the user is following the social media policy guidelines.
- Checking everyday updates and disseminating the information to the team.
- Assisting teammates on edgy cases.
- Helping the team to reach 100% accuracy.
- Ads Labeling (Bahasa Malaysia)
- Labeling content for advertisement.
- Handling appeals for off-boarded advertisers.
- Assigned to guide Wave 7 on doing cases (Shadowing).
- Handling Zendesk ticket for Bahasa advertisers.
- Handling new hire trainees.
Content Moderation (Bahasa Malaysia & Indonesia)
SUTHERLAND GLOBAL
01.2022 - 04.2023
- Moderating content to make sure users are following the social media policy guidelines.
- Assigned to be the SME of the team to make sure everyone is calibrated for the updates.
- Helping the social media team to construct a list for Bahasa Malaysia Slurs.
- Trained for Service Cloud, ATT 1p, ATT Bystander, NCN, PPI, and Proactive queue.
Marketing Professional
TOYOTA BACOOR
07.2021 - 12.2021
- Drafting advertisements through social media.
- Answering queries on social media, generating leads and converting them into opportunities.
- Processing auto-loans for clients.
- Preparing documents for car release.
- Making sure client is updated on their vehicle maintenance checkup.
Upwork
FREELANCE
08.2019 - 07.2021
- Content writing in Bahasa Malay and English.
- Translating documents, and articles from Bahasa Malay to English or vice versa.
- Bahasa Malay interpreter.
Bahasa Malay Retention Consultant
S & L Philippines
12.2018 - 01.2020
- Provide world-class customer service experience to our customers.
- Making sure that our customers understood how the business works.
- Promote new products to our existing customers.
- Sending important updates through email.
- Making sure that our customers are satisfied with our services.
- Bahasa Malay Sales Representative
- Contact the customer to discuss the product.
- Provide the customer with the most suitable product for them.
- Creating an account and discuss about the package with customers.
Customer Service Representative II - TELSTRA Australia Moves Department
TELETECH PHILIPPINES
10.2016 - 05.2018
- Handles customer-initiated requests for the transfer of products and services to a different location which includes coordination with outsourced technicians.
- Promotes new products and services to customers in calls and inquiries.
- Recognized as Top NBN Consultant in Teletech Team Awards (November 2017).
- Customer Sales Representative III - SENSIS Australia White and Yellow Pages
- Provided end-to-end customer assistance on above-the-line (print) and below-the-line (online) advertising packages.
- Contacting the customer and promoting to maximize the benefits of their package.
- Updating customer’s information on the listing for online and printing.
Education
Bachelor of Science - Aircraft Maintenance Technology (BS-AMT)
PATTS College of Aeronautics
01.2021
SPM Graduate - undefined
SMK Badin Tuaran
01.2009
UPSR Graduate -
SK Pekan Tuaran
Skills
- Native speaker in Bahasa Melayu, able to converse well in Bahasa Indonesia, Filipino, and English
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Decision-making
Languages
Malay
Bilingual or Proficient (C2)
Indonesian
Advanced (C1)
English
Advanced (C1)
Timeline
Content Moderation (Bahasa Indonesia)
TRANSCOM
03.2023 - Current
Content Moderation (Bahasa Malaysia & Indonesia)
SUTHERLAND GLOBAL
01.2022 - 04.2023
Marketing Professional
TOYOTA BACOOR
07.2021 - 12.2021
Upwork
FREELANCE
08.2019 - 07.2021
Bahasa Malay Retention Consultant
S & L Philippines
12.2018 - 01.2020
Customer Service Representative II - TELSTRA Australia Moves Department
TELETECH PHILIPPINES
10.2016 - 05.2018
SPM Graduate - undefined
SMK Badin Tuaran
Bachelor of Science - Aircraft Maintenance Technology (BS-AMT)
PATTS College of Aeronautics
UPSR Graduate -
SK Pekan Tuaran
Bahasa Malay
Bahasa Malaysia (Malay): Native speaker with comprehensive fluency in both written and spoken forms, having used the language daily since childhood in Malaysia. Skilled in formal and informal communication, with a strong understanding of cultural context and regional dialects.
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