RAFFY B. GERALDE
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
9
9
Certificates
Work History
Technical Support Adviser
TDCX Cebu
01.2022 - 06.2022
- I assisted customers and clients correct a wide variety of software and hardware issues
- Providing assistance and answers to the customers' technical issues on their gadgets through identification of the problem itself, research on answers and subsequent provision of guidance.
Content Moderator
WIPRO
10.2020 - 01.2022
- My job is to review user-generated content to remove offensive, inappro- priate and harmful content before it reaches people online
- I always make sure that users follow pre-defined sets of rules that platforms set to protect all users and maintain the platform’s reputation and legal compli- ance.
Administrative Executive Assistant
CTU, Tuburan
05.2019 - 05.2020
- Providing high level administrative support to executives in the work- place, such as taking calls, scheduling meetings, social media manage- ment, managing executive requests, and other office duties.
Financial Advisor
Philam Life Insurance Comp. Cebu
04.2018 - 12.2019
- Managed client’s investments
- Assisting clients in figuring out savings, building a retirement plan, estate planning, and others.
Technical Support Representative
Sykes
06.2018 - 12.2018
- My account was Internet service provider (ISP), company that provides
- Internet connections and services to individuals and organizations
- Our support services consist of various levels of technical trouble shoot- ing support, basic customer service, including new customer sign-ups and sending dispatch technicians to our customers if needed.
Education
Bachelor of Secondary Education - Technology, Business Technology
Cebu Technological University
06.2014 - 04.2018
Certification
DATA ENTRY
Timeline
WORD PRESS
10-2022
COPYWRITING
10-2022
SOCIAL MEDIA MANAGEMENT
10-2022
PROPERTY MANAGEMENT
10-2022
GRAPHIC DESIGNS
09-2022
BASIC VIDEO EDITING
01-2022
Technical Support Adviser
TDCX Cebu
01.2022 - 06.2022
Content Moderator
WIPRO
10.2020 - 01.2022
Administrative Executive Assistant
CTU, Tuburan
05.2019 - 05.2020
CUSTOMER SERVICE
06-2018
Technical Support Representative
Sykes
06.2018 - 12.2018
DATA ENTRY
04-2018
Financial Advisor
Philam Life Insurance Comp. Cebu
04.2018 - 12.2019
CALENDAR & EMAIL
03-2018
Bachelor of Secondary Education - Technology, Business Technology
Cebu Technological University
06.2014 - 04.2018