Raffy Paclibare
Gate1 San Miguel Blvd. Quebiawan, San Fernando
Summary
Expert customer service tech support bringing 11 years of expertise in BPO industry. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
Overview
25
25
years of professional experience
Work History
Sales Guide
Go Daddy
Clark Philippines
10.2024 - Current
- Guided customers in selecting domain names and hosting plans.
- Assisted clients with website setup and configuration processes.
- Provided technical support for website management tools and services.
- Responded to customer inquiries through various communication channels.
- Greeted customers and provided them with product knowledge.
- Managed customer inquiries and complaints, providing timely resolutions.
- Analyzed sales data to develop forecasts for future sales performance.
- Negotiated contracts with vendors ensuring best prices while maintaining quality standards.
- Exceeded sales goals.
- Converted of leads to sales.
- Provided training to sales associates on techniques for increasing sales volume.
- Participated in seasonal promotions such as holiday sales events, clearance sales.
Tech sales
Asurion
Clark Philippines
05.2024 - 10.2024
- Assisted customers with technical inquiries and product support.
- Collaborated with team members to enhance repair workflows and efficiency.
- Completed scheduled appointments on time to drive quality service.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Customer Service Representative
IQOR
Sm clark, angeles
04.2015 - 05.2024
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and professional communications.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Addressed customer service enquires quickly and accurately.
- Handled high-volume telephone calls to address and resolve customer queries.
- Processed refunds, exchanges and service requests for customers.
- Gave out information and advice about available Product or Service options.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Remained updated on company offerings through regular product research.
- Stayed current on policies, procedures and standards to offer optimal support.
- Followed scripts and processes to uphold brand standards.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
QA Staff
San Miguel Yamamura Packaging Corp.
San Fernando pampanga
10.2001 - 02.2015
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Operated equipment to exceed production targets.
Education
Diploma of Higher Education -
Pampanga highschool
San Fernando pampangaSkills
- Commitment to excellence
- Complaint handling and resolution
- Negotiation techniques
- Multilingual
- Communication skills
- Troubleshooting
- Knowledge of android and ios operating systems and basic computer systems
- Rapport building
- Upselling
- Problem-solving
- Relationship selling
Accomplishments
- Consistent in the top 10 agents of the cluster
- Recognised by management for being an agent delivering outstanding result.
Reference
- Christopher Paruli - Team manager
- Paul Corpuz - Team manager
- Wendell Paras - Sales guide
Timeline
Sales Guide
Go Daddy
10.2024 - Current
Tech sales
Asurion
05.2024 - 10.2024
Customer Service Representative
IQOR
04.2015 - 05.2024
QA Staff
San Miguel Yamamura Packaging Corp.
10.2001 - 02.2015
Diploma of Higher Education -
Pampanga highschool