RAFFY HABANA
COMPUTER ENGINEER
Pasig City
Summary
Service Delivery Manager(RBU) overseeing SPC/UAS case management for customer service and service provisioning. Resolves pending open cases through AVsystem, DustyWeb, Django, and IDSS, including Docsis internet activation, termination, modification, and IP FTTH checks. Keeps delivery moving by tracking service requests, validating access, and closing out operational issues across RBU support flows.
Overview
4
4
Certifications
18
18
years of professional experience
Work History
SERVICE DELIVERY MANAGER(RBU)
PHILIPPINES
- Manage Third Party employees for validating schedule and approval leaves and lates.
- Reporting pending open cases for SPC/UAS(Customer Service of RBU)
- Activation/Deactivation, refresh and troubleshooting for FTTH and 15, 2005
- Docsis internet using these tools
- AVsystem(activation,terminate, modify, etc)
- DustyWeb (refresh tools)
- Django(refresh tool)
- IDSS( checking for IP FTTH)
SPC SUPERVISOR(SKY)
01.2019 - 01.2025
- Time keeping Facility admin and ESS admin
- Manage report for Third Party Close Out Year To Date ScoreCard
- Team Individual Productivity
- Service Provision - Activation/Deactivation/SO Closeout
- SPC stage monitoring
- Punctuality and Resource Management
CAP/SPC ASSOCIATE
01.2007 - 01.2019
- Activation ICMS(integrated customer Management System)
- Activation of digital box (iredeto-psys, verimetic, SOD box)
- Enrollment of broadband
- Activation of Static IP (internet protocol)
- ABCOM (addressable box commander)
- Activation logs, deactivation logs of iredeto-psys and verimetrix
- AFT (activate for testing), logs of AFT
- Monitor of Text Activation Logs
- DTH Activation (postpaid logs, prepaid logs)
- Monitor of Text Activation Logs
- BID (billing interface to DHCP)
- AFT of cable modem
- Activation and deactivation logs of cable modem
- Prepaid monitoring
- ARYA SYTEM
- Activation of switch thru CMD (command prompt)
- UNM2000
- Activation, deactivation of fiber to the home
- Activation of router
- WINBOX
- Enable, disable of tri network
- PLESK ACCESS VAS/AXIGEN VAS (value added service
- Enable, disable and additional of mail box
- Change of domain admin limits
- HOBS
- Activation of PREPAID box
Education
Bachelor of Science - Computer Engineer
CENTRAL COLLEGES OF THE PHILIPPINES
Quezon City, Metro Manila, PhilippinesMicrocomputer Hardware Fundamental
MERALCO FOUNDATION INCORPORATED
ENTRANCE EXAMINATION
PNP NAPOLCOM
01-2004
Skills
Docsis troubleshooting
Avsystem operations
Django refresh tools
Idss verification
Winbox administration
Service delivery reporting
Activation and deactivation control
Open case monitoring
Scorecard management
Service provision closeout
Timekeeping administration
Resource scheduling
Team productivity tracking
Punctuality monitoring
Supervisor reporting
Certification
PRESCRIBED OSH TRAINING FOR SO1 JULY
Interests
Basketball, Volleyball,Jogging
AWARDS AND CERTIFICATION
PRESCRIBED OSH TRAINING FOR SO1 JULY, MS EXCEL CUSTOMIZED APRIL 17-17, 2001, eMTA VoIP SYSTEM TRAINING, DIGITAL TRAINING DVB-C TECHNOLOGY OCT, PERFECT ATTENDANCE 2013, RED HAT LINUX 2002
Timeline
SPC SUPERVISOR(SKY)
01.2019 - 01.2025
CAP/SPC ASSOCIATE
01.2007 - 01.2019
SERVICE DELIVERY MANAGER(RBU)
PHILIPPINES
Bachelor of Science - Computer Engineer
CENTRAL COLLEGES OF THE PHILIPPINES
Microcomputer Hardware Fundamental
MERALCO FOUNDATION INCORPORATED
ENTRANCE EXAMINATION
PNP NAPOLCOM