RAFFY ELISTERIO
Iloilo City
Summary
Capable IT Service Delivery Engineer specializing in asset management and optimization. Proficient in developing and implementing strategies to enhance asset performance and life cycles. Demonstrated ability in using analytical and organizational skills to manage and safeguard company assets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Service Delivery Asset Specialist
TRANSCOM WORLDWIDE (PHILIPPINES) INC
03.2021 - Current
- Monitoring of all requested IT Items/ Equipment such as Monitor, desktop, cables and other prior deployment/ issuance.
- ACC(Agent Client Collector) used for asset inventory
- Updates information into the ITAM repository and kept up-to-date, accurate, and auditable.
- Receiving/Deployment of all IT Items/ Equipment through the use of the System, SNOW Service Now (SAP)
- ITIL framework, particularly for IT Service Management (ITSM) processes such as Change Management and Incident Management related to asset management.
- Monitoring of inventories of all IT assets/ equipment in storage and in production.
- Preparation and creation of reports needed regarding IT asset/ equipment requests.
- IT Asset issued - Authority To Deduct(ATD)
- Coordinates all reported defective items to the vendors that are still under warranty.
- Coordinates retirement & disposal of assets to Administrative Dept. for PEZA and DENR policies, inventory counts and reconciliation.
- Zoho Exit Clearance for withdrawn/Attrition employees (IT side).
- Knowledgeable in using SAP
- Knowledge of compliance regulations related to IT asset management, including ISO27001 and PEZA
- Proficient in using MS Office Application
- ServiceNow experience
- Knowledge of the complete lifecycle of IT assets from procurement to disposal.
- Tracking hardware assets
- Resolving compliance
- Maintaining the procedures
On-call Project/Tech-Support
Phil-Data Business System Inc.
01.2021 - 03.2021
- Deployment Project
- Technical Support
- Service Level Agreements (SLA)
- Installation Network Devices
Desktop Support Engineer
I-Tech Global Business Solutions - Cebu Pacific
03.2019 - 12.2020
- User Support and Issue Resolution
- Hardware Support & Software Support
- Network and Connectivity Support & User Support and Issue Resolution
- System Imaging and Deployment
- Security and Data Protection
- Ticket Management and Documentation
- IT Asset Management
- Backup and Disaster Recovery & KB(Knowledge Base)
- User Support and Issue Resolution
- KPI & SLA
Field - Desktop Support Engineer
I-Tech Global Business Solutions - URC
02.2018 - 03.2019
- User Support and Issue Resolution
- Hardware Support & Software Support
- Network and Connectivity Support & User Support and Issue Resolution
- System Imaging and Deployment
- Security and Data Protection
- Ticket Management and Documentation
- IT Asset Management
- Backup and Disaster Recovery & KB(Knowledge Base)
- User Support and Issue Resolution
- KPI & SLA
IT Support
St.Therese MTC Colleges La Fiesta Site
03.2016 - 04.2017
- Duties and Responsibilities: Install, configure, troubleshoot and maintain computer units in Internet Station and Computer laboratory. Update application software and utility software as necessary. Troubleshoot network, printer, desktop and laptop computers in other Departments. Install and configure computer networks. Assist Maintain school’s computer server. And backup data OPAC (Library System). Set-up AV (Audio visual) equipment during conference and meetings
CSR - Non voice
Avatar Technologies Phil inc.
04.2014 - 01.2016
- Make outbound calls to sale something, request donations, conduct follow-up, make appointments, gather or share information that can include telemarketing and surveys.
- Upselling and Cross-selling
- Answering Customer Queries: Responding to customer inquiries via chat in a timely and professional manner.
Branch Computer Technician
Netopia Internet Café (Digital Paradise Inc.)
08.2013 - 01.2014
- Branch Computer Technician at Netopia Internet Café (Digital Paradise Inc.), Iloilo City
- Support different Branches workstation, Point of Sales and Assist Customer online transaction. PC maintenance, Cloning PC, Troubleshooting and Monitoring/Maintain Network Connection
Education
B.S - Information Technology
Interface Computer College
01.2013
Secondary - undefined
Iloilo City National High School
01.2010
Primary - undefined
Baluarte Elementary School
01.2006
Skills
Knowledge and able to use AI Tools : increased efficiency, improved accuracy, and the ability to automate tasks
Certification
ITIL 4 Foundation
Certificate Number : ITILF2025_15
Apex Global
Languages
English
Advanced (C1)
Timeline
IT Service Delivery Asset Specialist
TRANSCOM WORLDWIDE (PHILIPPINES) INC
03.2021 - Current
On-call Project/Tech-Support
Phil-Data Business System Inc.
01.2021 - 03.2021
Desktop Support Engineer
I-Tech Global Business Solutions - Cebu Pacific
03.2019 - 12.2020
Field - Desktop Support Engineer
I-Tech Global Business Solutions - URC
02.2018 - 03.2019
IT Support
St.Therese MTC Colleges La Fiesta Site
03.2016 - 04.2017
CSR - Non voice
Avatar Technologies Phil inc.
04.2014 - 01.2016
Branch Computer Technician
Netopia Internet Café (Digital Paradise Inc.)
08.2013 - 01.2014
Secondary - undefined
Iloilo City National High School
Primary - undefined
Baluarte Elementary School
B.S - Information Technology
Interface Computer College
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