Rafael Jr. Luardo
Santa Fe, Cebu
Summary
Dynamic professional with a proven track record at Sutherland, enhancing customer satisfaction and loyalty through exceptional service and empathy. Skilled in critical thinking and data entry, I consistently exceeded client expectations at Lailouh Pte. Ltd by ensuring product quality and operational efficiency. Committed to continuous improvement and safety, my background spans customer service to warehouse management, demonstrating versatility and a results-driven approach.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sutrherland
01.2015 - 11.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Press Machine Operator/CNC Machine Operator
Lailouh Pte. Ltd
03.2007 - 11.2011
- Increased customer satisfaction by consistently producing high-quality products that met or exceeded client expectations.
- Enhanced product quality by monitoring press operations, making necessary adjustments, and maintaining strict adherence to specifications.
- Improved production efficiency by performing routine maintenance on press machines and ensuring optimal performance.
Powder Coating Operator / Pre-treatment Staff
C&F Manufacturing Philippines Corp.
05.2007 - 03.2008
- Enhanced product quality by meticulously monitoring and adjusting coating parameters.
- Ensured consistent application of coatings through regular equipment maintenance and calibration.
Warehouse Assistant
American Power Conversion Corp.
11.2005 - 02.2007
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Supported continuous improvement efforts by participating in warehouse process analyses and recommending changes as needed.
- Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
- Assisted in inventory management, ensuring accurate counts and minimizing discrepancies.
- Participated in safety meetings to reinforce the importance of workplace safety protocols among the team members.
Team Member /Data Encoder
SCAD Services Pte., Ltd.
04.2005 - 09.2005
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
2 Year Computer Technology -
Philippine College of Technology
Bajada, Davao City Philippines03-2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Product knowledge
- Paperwork processing
- Quality control
- Shipping and logistics
- Delivery scheduling
- Warehousing functions
- Report creation
- Report preparation
Timeline
Customer Service Representative
Sutrherland
01.2015 - 11.2015
Powder Coating Operator / Pre-treatment Staff
C&F Manufacturing Philippines Corp.
05.2007 - 03.2008
Press Machine Operator/CNC Machine Operator
Lailouh Pte. Ltd
03.2007 - 11.2011
Warehouse Assistant
American Power Conversion Corp.
11.2005 - 02.2007
Team Member /Data Encoder
SCAD Services Pte., Ltd.
04.2005 - 09.2005
2 Year Computer Technology -
Philippine College of Technology
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