Salesforce
RAFAEL SINGSON
Operations Manager
Cainta,Rizal
Summary
Seasoned Operations Manager and talented leader with seven years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
1824
1824
years of professional experience
Work History
Operations Manager
Intouchcx
Cubao
08.201 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Associate Manager
Sutherland Global
Taguig
12.2015 - 07.2019
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Enhanced team productivity by implementing efficient project management strategies.
Team Manager
Sutherland Global
Taguig
07.2012 - 12.2015
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Education
Master of Science - Industrial And Organizational Psychology
San Sebastian College Recoletos
Manila, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Marketing Management
University of Makati
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Sales background
Timeline
Associate Manager
Sutherland Global
12.2015 - 07.2019
Team Manager
Sutherland Global
07.2012 - 12.2015
Master of Science - Industrial And Organizational Psychology
San Sebastian College Recoletos
04.2001 -
Bachelor of Science - Marketing Management
University of Makati
04.2001 -
Operations Manager
Intouchcx
08.201 - Current
Software
Canva
Quickbooks
Tableau
Medallia
Nice
Dayforce
Shopify
Etsy
Slack
Zendesk
Jira
State
Rizal
Street
223 Fernandez Compound Rose Anne Subdivision
Professionalreferences
- Jovee Roranes, +639167080428
- Andrew Singson, +639178822748
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