Rafael Rebadulla
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 1 years of progressive IT experience.
Overview
3
3
years of professional experience
Work History
IT Administrator
Elixer Multi-Purpose Cooperative
11.2023 - Current
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Evaluated software products to determine compatibility with existing systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Installed and configured network printers and other peripheral devices.
- Researched and recommended new technologies and strategies for improving system performance.
- Diagnosed and resolved hardware and software issues.
Associate Software Engineer
Accenture Inc.
04.2023 - 10.2023
- Optimized test cases to maximize success of manual software testing.
- Created successful test scripts to manage automated feature testing,
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Researched and adopted new technologies to add value to existing offerings.
Office Staff
St. Michael the Archangel Parish
03.2021 - 04.2023
- Handles the live streaming of the parish
- Monitored security to help maintain equipment, data and information safety.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Organizing schedules for the month to avoid conflict
- Checking and repairing of faulty IT Assets
- Procuring new IT Assets
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University (Valenzuela Campus)
03.2019
Skills
- Network Security
- Software Management
- Hardware Installation
- System Testing
- Technical Troubleshooting
- Application Configuration
- Program Installations
- PC Diagnostics
- Hardware Knowledge
- System Upgrades
- System Updates
Timeline
IT Administrator
Elixer Multi-Purpose Cooperative
11.2023 - Current
Associate Software Engineer
Accenture Inc.
04.2023 - 10.2023
Office Staff
St. Michael the Archangel Parish
03.2021 - 04.2023
Bachelor of Science - Information Technology
Our Lady of Fatima University (Valenzuela Campus)
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