Rafael Perpetua
964-G Salins Drive Extension Lahug Cebu City.,Cebu
Summary
Customer Service Representative with nearly two years of experience at Foundever, specialising in travel reservations and chat support. Skilled in communication, problem-solving, time management, and accurate documentation. Committed to continuous learning and delivering excellent customer service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foundever | 1 year and 9 months
11.2024 - 09.2026
- Maximised customer satisfaction by resolving service issues promptly.
- Managed end-to-end reservations for flights, hotels, car rentals, and travel activities, ensuring accuracy and timely service.
- Assisted customers with cancellations, changes, and refunds for travel reservations like hotels, flights, car rentals and activities.
- Handled bookings involving flights, hotels, car rentals, and activities.
- Clearly explained reservation policies, refund requirements, fees, and available alternatives to help customers make informed decisions.
- Resolved customer concerns through strong reading comprehension, clear written communication, and solution oriented problem solving via chat support.
- Assisted customers with travel reservations related questions, feedback and complaints.
- Accurately documented customer interactions, updated reservation details, and maintained organised records within the reservation system.
- Maintained professionalism and composure while handling sensitive, complex, and time critical travel related concerns.
Education
Bachelor of Science - Geodetic Engineering
University of Southern Philippines Foundation
Lahug, CEBSkills
- Chat support experience
- Documentation accuracy
- Time management
- Multi-tasking
- Written and verbal communication skills
- Creative problem solving
- Willing to learn
- Empathy in customer interactions
- Resilience in challenges
- Learning from mistakes
Timeline
Customer Service Representative
Foundever | 1 year and 9 months
11.2024 - 09.2026
Bachelor of Science - Geodetic Engineering
University of Southern Philippines Foundation