RAFAEL PALILEO
Dubai,00
Summary
Dynamic customer service professional with over 8 years of experience in the food industry, specializing in enhancing customer satisfaction and operational efficiency. Proven track record at Alshaya Group with Starbucks UAE, developing core competencies such as a strong commitment to customer-first service, effective teamwork, courageous leadership, continuous development, and achieving results. Achievements include becoming a Coffee Master and Barista Trainer, alongside progressive roles from Store Shift Supervisor to Assistant Store Manager, currently serving as Store Manager. Passionate about fostering a collaborative environment that drives team success and elevates the customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Starbucks Store Manager
Alshaya Group
United Arab Emirates
01.2025 - Current
- Oversaw daily operations, ensuring optimal staff performance and customer satisfaction.
- Managed inventory control, reducing stock discrepancies through effective organization and monitoring.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Implemented cost-reduction strategies that contributed to improved profit margins without sacrificing quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Starbucks Assistant Store Manager
Alshaya Group
United Arab Emirates
01.2023 - 12.2024
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management systems to reduce stock discrepancies and improve turnover rates.
- Analyzed sales data to identify trends, adjust strategies, and maximize profitability.
- Developed staff schedules to optimize coverage during peak hours and enhance team productivity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Starbucks Supervisor
Alshaya Group
United Arab Emirates
11.2021 - 12.2022
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored team members on effective customer service techniques.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Led performance evaluations, providing feedback to foster employee development.
Starbucks Barista
Alshaya Group
United Arab Emirates
09.2020 - 09.2021
- Prepared high-quality beverages in accordance with company standards and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Provided exceptional customer service, resolving issues to enhance guest satisfaction.
- Trained new baristas on beverage preparation techniques and company protocols.
Restaurant Waiter
Alshaya Group
United Arab Emirates
02.2018 - 08.2020
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed guest inquiries and resolved issues to enhance dining experience.
- Trained new team members on menu offerings and service standards.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
Quality assurance Inspector
Big E Corporation
Philippines
05.2015 - 12.2017
- Conducted detailed inspections of products to ensure compliance with quality standards.
- Developed and implemented quality control processes to enhance operational efficiency.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Analyzed inspection data to identify trends and recommend process improvements.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Updated quality control records and reports.
Education
Food Technology
Bulacan State University
Philippines04-2015
Skills
- Working knowledge of MS-Word, Excel 7 PowerPoint
- Knowledge of PPT & Internet
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Certification
- Person-In-charge-TSI Quality Services
- Safety School
- Detasking
- Starbucks Coffee Academy
- Data Protection
- Best People Leader
- Flash Mentoring
- Power of Connection
- Art of Selling
Timeline
Starbucks Store Manager
Alshaya Group
01.2025 - Current
Starbucks Assistant Store Manager
Alshaya Group
01.2023 - 12.2024
Starbucks Supervisor
Alshaya Group
11.2021 - 12.2022
Starbucks Barista
Alshaya Group
09.2020 - 09.2021
Restaurant Waiter
Alshaya Group
02.2018 - 08.2020
Quality assurance Inspector
Big E Corporation
05.2015 - 12.2017
Food Technology
Bulacan State University