Overview
Work History
Education
Skills
Timeline
GeneralManager

ERNIE ANGELO RAFAEL

Analyst

Overview

11
11
years of professional experience

Work History

Analyst

Shopee Express Philipines
BGC Taguig, Metro Manila
09.2021 - 01.2023
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Queried databases for information needed for report processing.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
  • Monitored compliance and filing requirements in conjunction with staff and management.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Station Agent

AAI Worldwide Logistics
Muntinlupa City, Metro Manila
08.2013 - 12.2019
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Operated equipment such as belt loaders, lift trucks and back carts.
  • Produced and shared customer service reports to support management decision-making.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Records Officer

Laforteza Pharmacy
Tantangan, South Cotabato
11.2009 - 04.2013
  • Followed confidentially regulations to maintain privacy.
  • Updated records with new information.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Input data into computer programs and filing systems.
  • Generated reports from database systems to track records.

Education

Bachelor of Science - Business Management

Notre Dame of Marbel University
Koronodal City, South Cotabato
06.2002 - 10.2002

Skills

    Information gathering

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Timeline

Analyst

Shopee Express Philipines
09.2021 - 01.2023

Station Agent

AAI Worldwide Logistics
08.2013 - 12.2019

Records Officer

Laforteza Pharmacy
11.2009 - 04.2013

Bachelor of Science - Business Management

Notre Dame of Marbel University
06.2002 - 10.2002

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ERNIE ANGELO RAFAELAnalyst