ERNIE ANGELO RAFAEL
Analyst
Overview
11
11
years of professional experience
Work History
Analyst
Shopee Express Philipines
BGC Taguig, Metro Manila
09.2021 - 01.2023
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Performed budget analysis to control expenditures and predict future budget needs.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Station Agent
AAI Worldwide Logistics
Muntinlupa City, Metro Manila
08.2013 - 12.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Operated equipment such as belt loaders, lift trucks and back carts.
- Produced and shared customer service reports to support management decision-making.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Records Officer
Laforteza Pharmacy
Tantangan, South Cotabato
11.2009 - 04.2013
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Input data into computer programs and filing systems.
- Generated reports from database systems to track records.
Education
Bachelor of Science - Business Management
Notre Dame of Marbel University
Koronodal City, South Cotabato 06.2002 - 10.2002
Skills
Information gathering
Statistic analysis
Teamwork and Collaboration
Bookkeeping
Flexible and Adaptable
Excellent Communication
G-Suite
Timeline
Analyst
Shopee Express Philipines
09.2021 - 01.2023
Station Agent
AAI Worldwide Logistics
08.2013 - 12.2019
Records Officer
Laforteza Pharmacy
11.2009 - 04.2013
Bachelor of Science - Business Management
Notre Dame of Marbel University
06.2002 - 10.2002