Rafael De Juan
Corporate Warranty Supervisor
Taguig City
Summary
A results-driven professional with strong background in warranty management, consistently ensuring efficient handling of warranty claims and fostering customer satisfaction. Proven track record in collaborating with cross-functional teams to meet and exceed service expectations. Reliable and adaptable, demonstrating strong attention to detail and effective communication skills.
Overview
15
15
years of professional experience
Work History
Corporate Warranty Supervisor
Hyundai Alabang, Inc.
06.2016 - Current
- Operational Oversight: Directs daily warranty operations for Hyundai and Chevrolet across all branches, ensuring strict adherence to distributor protocols.
- Financial Reconciliation: Manages the full cycle of warranty accounts receivable, reconciling payments against accounting schedules to ensure zero discrepancies.
- Audit & Compliance: Conducts regular audits of branch performance to verify criteria required by the distributor and mitigate compliance risks.
- Process Strategic Planning: Analyzes claim data to identify trends and develops streamlined strategies that maximize the claim approval process.
- Mentorship: Provides ongoing technical support and performance evaluations for Warranty Administrators across the organization.
- Inventory Management: Managed the lifecycle of warranty parts, including tagging, tracking, and coordinating shipments to the factory or distributor.
- Reporting: Facilitated weekly status meetings with Service Managers to address aged claims, adjustments, and factory bulletins.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Analyzed warranty data to identify trends and recommend improvements, enhancing overall product quality.
- Implemented cost-saving measures through careful review of claim expenses, optimizing budget allocation.
Warranty Administrator
Hyundai Alabang, Inc.
05.2011 - 06.2016
- Claim Excellence: Achieved and maintained a 98% Average Approval Rating, ensuring rapid processing of all manufacturer claims.
- Quality Control: Audited every repair order against vehicle history to eliminate duplicate claims and ensure 100% documentation accuracy.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Education
Bachelor of Engineering Technology - Major in Automotive Technology
Technological University of The Philippines
Taguig City, Philippines 04.2001 -
Skills
Warranty management
Workflow management
Policy enforcement
Team management
Financial integrity and account reconciliation
Trend analysis for claims
Systems Expertise: Salesforce Dealer Management System, Global Warranty Management, and Labor Time Standard (LTS) applications
Software: Microsoft 365 (Expert Excel for data analysis), Google Workspace
Certified Chevrolet Warranty Administrator: (since Dec 2025)
Expert Hyundai Warranty Administrator: (since 2019)
Accomplishments
- 10-Year Loyalty Award: Recognized for a decade of dedicated service to Hyundai Alabang, Inc. (2021)
- Individual Award of Excellence: Top Warranty Administrator Tier 2 (Individual Performance Excellence Awards, 2016)
- Award of Excellence: Warranty Administration Champion (Dealer of the Year Awards, 2013)
Timeline
Corporate Warranty Supervisor
Hyundai Alabang, Inc.
06.2016 - Current
Warranty Administrator
Hyundai Alabang, Inc.
05.2011 - 06.2016
Bachelor of Engineering Technology - Major in Automotive Technology
Technological University of The Philippines
04.2001 -