Rafael Conrado Jose Roxas
Data Analyst
Calamba City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work History
Data Analyst
Yngen Datacom Corp
San Pedro Laguna
03.2023 - Current
- Responsible for data extraction, interpretation, calibration required for the specific project set by the client
- Gather data from various sources (databases, spreadsheets, APIs, etc.).
- Identify, clean, and transform data to ensure accuracy, consistency, and reliability.
- Develop and maintain data pipelines and ETL (Extract, Transform, Load) processes
- Prepare and present reports, dashboards, and presentations to stakeholders.
- Clearly and concisely communicate complex data insights to technical and non-technical audiences.
- Collaborate with cross-functional teams to understand their data needs and provide relevant analysis.
- Document data sources, methodologies, and analysis processes.
- Contribute to the development and maintenance of data governance policies and procedures.
- Ensure data integrity, security, and compliance with relevant regulations.
- Assist in the design and implementation of data models and database structures.
Process Executive/Quality Analyst
Personiv
Muntinlupa City
12.2017 - 03.2023
- Responsible for providing accurate call monitoring audits for possible leads for actual sale to the businesses affiliated to Lead Alerts program
- Provides proper calibration on email composition, updates regarding client driven initiatives pertaining to Search Engine Monitoring/Optimization Lead Alerts program
- Provide adequate knowledge and proper techniques for accurate call monitoring on every assigned Process Executives
Technical Support Representative
Sykes Asia Incorporated
Muntinlupa City
05.2017 - 10.2017
- Provide basic/technical troubleshooting steps regarding specific product of customer (JBL/Harman Kardon Smart Audio)
- Responsible in handling customer related concerns such as update on orders, delivery dates
- Optimized client satisfaction by providing timely and efficient technical support for multimedia equipment.
- Responsible in handling customer queries such as processing return authorization, replacement of unit
- Responsible in checking inventories of specific product requested by customer using SAP,Salesforce and other CRM tools and provide accurate replies through email, phone, chat
Escalation Manager
Scopeworks Asia Incorporated
04.2013 - 04.2016
- Responsible for data entry transcription calibration of every Quality Control Agent transcribed message per specific language assignment
- Proper calibration of inaudible or difficult voicemail messages of the said services
- Responsible for assistance on newly trained Quality Control Agents on specific language rules per queue assignment and guidance on proper conversion of each transcribed audio messages
- Maintained accurate records of all escalations, tracking trends and identifying areas for improvement.
- Boosted team productivity by providing thorough training and ongoing support to staff members.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
Quality Control Agent
Scopeworks Asia Incorporated
04.2013 - 04.2016
- Responsible for transcribing live voicemail message of mobile phones to be received as a text message for the receiver
- Handling of customer related situations and proper escalation to team support if needed
- Responsible for daily task monitoring of specified queue language assignment as per required by Escalation Manager in charge during shifts
- Collaborated with cross-functional teams for continuous process improvements, achieving higher product reliability.
Transcription Specialist
Scopeworks Asia Incorporated
09.2015 - 03.2016
- Responsible for providing accurate virtual assistance on Dragon Drive Navigation Service
- Providing exact data entry details of specified areas ask by the subscriber of the service
- Provide calibration on virtual assistance of Dragon Drive Service of Google Drive
Education
Bachelor of Science - Nursing
University of Perpetual Help Systems Binan
Binan City, Laguna 01.2007 - 10.2011
Bachelor of Science - Nursing
Perpetual Help College Of Manila
Manila Philippines 06.2005 - 10.2007
High School Diploma - undefined
Laguna Belair School
Santa Rosa City, Laguna 06.2001 - 03.2005
Skills
- Data Entry
- Analytical problem solving
- Data validation
- Data formatting
- Analytical thinking
- Database maintenance
- ,Extraction and Calibration Process Control Analysis
- Process updates
Timeline
Data Analyst
Yngen Datacom Corp
03.2023 - Current
Process Executive/Quality Analyst
Personiv
12.2017 - 03.2023
Technical Support Representative
Sykes Asia Incorporated
05.2017 - 10.2017
Transcription Specialist
Scopeworks Asia Incorporated
09.2015 - 03.2016
Escalation Manager
Scopeworks Asia Incorporated
04.2013 - 04.2016
Quality Control Agent
Scopeworks Asia Incorporated
04.2013 - 04.2016
Bachelor of Science - Nursing
University of Perpetual Help Systems Binan
01.2007 - 10.2011
Bachelor of Science - Nursing
Perpetual Help College Of Manila
06.2005 - 10.2007
High School Diploma - undefined
Laguna Belair School
06.2001 - 03.2005
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