Summary
Overview
Work History
Education
Skills
Timeline
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Rafael Ceguerra

Account Coordinator
Las Pinas, Metro Manila

Summary


Dynamic and results-oriented professional with a proven track record at CBRE, excelling in account management and customer service. Known for enhancing client satisfaction and streamlining operations through exceptional analytical skills and interpersonal abilities. Demonstrated expertise in improving communication processes and data accuracy, with a strong focus on relationship building and operational efficiency.

Overview

6
6
years of professional experience

Work History

Account Coordinator

CBRE
Makati City
08.2021 - Current
  • Updated internal databases with account information to maintain concise, clear records.
  • Facilitated weekly status reports, project documentation and client billing.
  • Analyzed up to 800 sign off sheets monthly to identify legitimate client approval and satisfaction.
  • Prepared, filed and retrieved sales-related documents such as contracts.
  • Strengthened client communication by conducting approximately 30 regular check-in calls per day, ensuring clients were consistently informed and engaged.
  • Organized and updated account databases, ensuring team members had access to current and accurate information.

Customer Experience Representative

Telus International
03.2018 - 05.2019
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport-building.
  • Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
  • Developed strong relationships with clients, fostering sense of trust and reliability in company's services.
  • Championed voice of customer internally, working closely with other departments to address concerns and find opportunities for improvement.

Education

Undergraduate - Business Administration, Export Management

De La Salle College of Saint Benilde
Taft Metro Manila
04.2001 -

Skills

Customer Service

Sales Support

Relationship Building

Research expertise

Order Management

Account Management

Data Entry

Analytical Skills

Account Analysis

Teamwork and Collaboration

Microsoft Office

Interpersonal Skills

Timeline

Account Coordinator

CBRE
08.2021 - Current

Customer Experience Representative

Telus International
03.2018 - 05.2019

Undergraduate - Business Administration, Export Management

De La Salle College of Saint Benilde
04.2001 -

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Rafael CeguerraAccount Coordinator