RAFA LOUIS SIOSE
IT SPECIALIST
SJDM,BULACAN
Summary
IT Support Specialist handling technical support, hardware and software installation, and network troubleshooting for internal users. Supports database entry and report generation while working with staff to restore connectivity and keep daily operations moving. Brings a Computer Science foundation and a service mindset to fast-response support work.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Agent
Concentrix
2025.02 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Conducted quality assurance reviews to ensure compliance with company standards and procedures.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Intern
Basilan Electric Cooperative
2022.01 - 2023.01
- Computer Science graduate with practical experience gained through On-the-Job Training (OJT) at BASELCO. Skilled in network troubleshooting, hardware and software maintenance, database management, and technical support. Demonstrates strong analytical and problem-solving abilities with a passion for learning new technologies
- Assisted in network setup, troubleshooting, and maintenance to ensure smooth operations.
- Supported database management tasks, including data entry and report generation.
- Performed hardware and software installation and provided technical support to employees.
- Gained hands-on experience in IT systems management and customer service.
- Collaborated with the IT team to resolve system and connectivity issues effectively.
Education
Bachelor of Computer Science - undefined
CLARET COLLEGE OF ISABELA
01.2023
Junior-Senior General Academic Strand - undefined
DON PABLO LORENZO MEMORIAL HIGHSCHOOL
01.2018
Skills
Network troubleshooting
Hardware maintenance
Software installation
Database management
Technical support
System connectivity troubleshooting
IT systems management
Desktop support
Hardware and software maintenance
Network setup
Customer service
Documentation
Time management
Team collaboration
Effective communication
References
- Leonard, Partosa, nardzpartosa@gmail.com, +63 977 423 3302, Pricewise Marketing Corporation
- KC, Arian De Asis, RN, +63 927 375 0554, Brent Hospital
Timeline
Agent
Concentrix
2025.02 - Current
Intern
Basilan Electric Cooperative
2022.01 - 2023.01
Junior-Senior General Academic Strand - undefined
DON PABLO LORENZO MEMORIAL HIGHSCHOOL
Bachelor of Computer Science - undefined
CLARET COLLEGE OF ISABELA