Radi M. Ramos
Batangas
Summary
Organized Documentation Supervisor specializing in process improvement, records management, and regulatory compliance. Enhanced productivity and efficiency through effective communication, leadership, and problem-solving skills. Committed to continuous personal and career development while contributing to organizational success.
Overview
1
1
Language
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Documentation Officer
R.M.T Copy Center and Technical Services
07.2024 - 01.2026
- As a Documentation Officer, I was responsible for organizing, maintaining, and processing documents related to land titles, including deeds of sale, tax declarations, title transfers, and other legal property records. I ensured that all documents were complete, accurate, and properly filed before submission to the appropriate government agencies. I communicated regularly with clients to collect required documents, provide updates on the status of their transactions, and address their inquiries in a professional and timely manner. I also coordinated with internal staff and external agencies to facilitate the efficient processing of documentation while maintaining the confidentiality of sensitive information. In addition, I prepared reports, managed both physical and electronic filing systems, and performed data entry using Microsoft Office applications, particularly Microsoft Word and Microsoft Excel. I used a Dell desktop computer to organize digital records, prepare documents and correspondence, communicate through email, and access company databases and online government systems. I also operated office equipment such as printers and scanners to support document processing and ensure the smooth day-to-day operation of the office.
Non-Voice Agent
Teleserve Asia Solutions
08.2022 - 02.2023
- As a Non-Voice Agent, I was responsible for providing customer support through chat, email, messaging platforms, and occasional phone calls while maintaining a professional, courteous, and positive attitude in every interaction. I assisted customers and clients by answering inquiries, resolving concerns, processing requests, and providing accurate information about products and services. I ensured that all customer issues were handled promptly and efficiently while maintaining a high level of customer satisfaction. I documented customer interactions, updated account information, and maintained accurate records in the company's database. I also collaborated with team members and other departments to resolve complex concerns and ensure timely follow-up on customer requests. Using an HP desktop computer, I efficiently managed multiple communication platforms, accessed customer relationship management performed data entry, prepared reports, and utilized Microsoft Office applications such as Word and Excel to complete administrative tasks. Additionally, I maintained confidentiality of customer information, followed company policies and procedures, and consistently met productivity and quality standards while delivering excellent customer service.
Education
Bachelor of Science - Computer Science
Immaculate Conception College
Balayan Batangas 06.2018 - 01.2022
Skills
- Technical Documentation
- Documentation standards
- Document control proficiency
- Data Management
- Microsoft Excel
- Software Installation
- Computer Proficiency
- Communication Skills
- Active Listening
- Flexibility
- Professionalism
Languages
English
Beginner
A1
TRAINING AND SEMINARS
- On The Job-training
- Createc Philippines Incorporated
- During my immersion, I gained valuable knowledge and practical experience through a series of training sessions, hands-on activities, and collaborative projects. The program began with an orientation about the company's history, management, work ethics, payroll system, and the implementation of the 5S workplace organization. As the training progressed, I learned about business organization, Japanese workplace culture, ISO standards, environmental management systems, safety practices, and employee self-service. I also developed technical skills by using Microsoft Excel to create charts, diagrams, and statistical computations such as UCL, LCL, and central limit calculations. Later, I was introduced to pneumatics, electro-pneumatics, and simulation software such as FluidSIM and Unity Hub, where I completed practical exercises and created simulations. During the final phase of the immersion, I worked with my group to develop a Unity-based application for PCBA Inspection Criteria. I contributed as a Quality Assurance member and assisted in preparing the Software Requirements Specification (SRS) and User Guide. This experience strengthened my technical, communication, teamwork, and problem-solving skills while helping me understand the importance of professionalism, responsibility, and continuous learning in the workplace.
- Seminar
- I-Site Seminar Integrated Students on Information Technology Education
- The I-SITE (Integrated Students on Information Technology Education) Seminar provided valuable insights into emerging technologies, particularly Artificial Intelligence (AI) and robotics. During the seminar, I learned the fundamentals of AI, its real-world applications, and how it is transforming various industries. We also explored the basics of robotics, including robot design, programming, and automation concepts. The seminar enhanced my understanding of modern technology, encouraged innovation and critical thinking, and inspired me to further develop my technical skills in AI and robotics.
Timeline
Documentation Officer
R.M.T Copy Center and Technical Services
07.2024 - 01.2026
Non-Voice Agent
Teleserve Asia Solutions
08.2022 - 02.2023
Bachelor of Science - Computer Science
Immaculate Conception College
06.2018 - 01.2022