Racquel Saraosos
Mandaue City
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Lead Generation Specialist
Corporate Site
11.2023 - 02.2024
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Worked effectively in fast-paced environments.
Virtual Assistant
Amazon Seller ,Vosbuty
07.2021 - 11.2023
- Monitored emails, organized inbox, and prioritized messages.
- Respond to customer's inquiries.
- Maintains database by entering new and updated customer and account information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed over 100 emails per day.
Technical Support Representative
Atox Business Solutions
02.2020 - 10.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Top Performer Awardee
Technical Support / Assistant Team Lead
Qwest BPO
11.2018 - 12.2019
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Coordinated weekly meetings for internal and external groups.
- Assisted manager with scheduling of employees for each shift.
- Initiated timely response to emails, voicemails, and written correspondence.
- Addressed customer service overflow to reduce complaints.
- Mentored and guided employees to foster proper completion of assigned duties.
Customer Service Representative, Amazon
Concentrix
09.2016 - 09.2018
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded proactively and positively to rapid change.
Customer Service Representative, EBay
Eperformax
02.2011 - 04.2013
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Awarded as an Ebayzing Agent
Education
Bachelor of Arts - English Language And Literature
University of San Jose - Recoletos
Cebu City 06.2006 - 03.2010
Skills
Recordkeeping
Customer relations and communications
Time management to complete work independently
Data Entry and Customer Service
Time Management
Organizational Skills
Multitasking Abilities
Adaptability and Flexibility
Customer Service-Oriented
Timeline
Lead Generation Specialist
Corporate Site
11.2023 - 02.2024
Virtual Assistant
Amazon Seller ,Vosbuty
07.2021 - 11.2023
Technical Support Representative
Atox Business Solutions
02.2020 - 10.2021
Technical Support / Assistant Team Lead
Qwest BPO
11.2018 - 12.2019
Customer Service Representative, Amazon
Concentrix
09.2016 - 09.2018
Customer Service Representative, EBay
Eperformax
02.2011 - 04.2013
Bachelor of Arts - English Language And Literature
University of San Jose - Recoletos
06.2006 - 03.2010