Summary
Overview
Work History
Education
Skills
Timeline
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Racquel Saraosos

Racquel Saraosos

Mandaue City

Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Lead Generation Specialist

Corporate Site
11.2023 - 02.2024
  • Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Set up appointments with interested customers according to schedule availability.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Worked effectively in fast-paced environments.

Virtual Assistant

Amazon Seller ,Vosbuty
07.2021 - 11.2023
  • Monitored emails, organized inbox, and prioritized messages.
  • Respond to customer's inquiries.
  • Maintains database by entering new and updated customer and account information.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed over 100 emails per day.

Technical Support Representative

Atox Business Solutions
02.2020 - 10.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Documented support interactions for future reference.
  • Top Performer Awardee

Technical Support / Assistant Team Lead

Qwest BPO
11.2018 - 12.2019
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Coordinated weekly meetings for internal and external groups.
  • Assisted manager with scheduling of employees for each shift.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Addressed customer service overflow to reduce complaints.
  • Mentored and guided employees to foster proper completion of assigned duties.

Customer Service Representative, Amazon

Concentrix
09.2016 - 09.2018
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded proactively and positively to rapid change.

Customer Service Representative, EBay

Eperformax
02.2011 - 04.2013
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Awarded as an Ebayzing Agent

Education

Bachelor of Arts - English Language And Literature

University of San Jose - Recoletos
Cebu City
06.2006 - 03.2010

Skills

    Recordkeeping

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Timeline

Lead Generation Specialist

Corporate Site
11.2023 - 02.2024

Virtual Assistant

Amazon Seller ,Vosbuty
07.2021 - 11.2023

Technical Support Representative

Atox Business Solutions
02.2020 - 10.2021

Technical Support / Assistant Team Lead

Qwest BPO
11.2018 - 12.2019

Customer Service Representative, Amazon

Concentrix
09.2016 - 09.2018

Customer Service Representative, EBay

Eperformax
02.2011 - 04.2013

Bachelor of Arts - English Language And Literature

University of San Jose - Recoletos
06.2006 - 03.2010

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Racquel Saraosos