Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Racquel Chong

Telesales Marketer
Ronda Cebu
Racquel Chong

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

15
years of professional experience
2
years of post-secondary education

Work History

Xan And Riz Pizzeria
Ronda

Manager/Owner
11.2019 - 01.2024

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed and maintained relationships with customers and suppliers through account development.

Results Companies
Lapulapu

Customer Service Representative
01.2013 - 02.2018

Job overview

  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Mcdonalds
Moalboal

Marketing Staff Member
01.2017 - 03.2019

Job overview

  • Maintained complete database of files, contacts, and project materials.
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Distributed advertising and marketing collateral to store locations.
  • Managed budget for marketing initiatives, carefully keeping spending within allocated limits.
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.
  • Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
  • Analyzed industry trends and benchmarked competitors to inform marketing strategies.
  • Strengthened outreach by coordinating events to maximize marketing initiatives.
  • Conducted market research and analysis to identify consumer trends and preferences.

Sykes
Mabolo Cebu

Technical Support Representative
02.2012 - 12.2012

Job overview

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.

Aegis Peoplesupport
IT Park

Telesales Representative
01.2011 - 01.2012

Job overview

  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Recorded contact information of customers and potential customers in internal database.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Escalated concerns or advanced problem calls to management staff.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Lauron Law Office
Mandaue Cebu

Account Specialist
03.2009 - 01.2011

Job overview

  • Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Analyzed financial data and generated accurate, insightful reports for management.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Observed financial transaction laws and regulations for full accounts compliance.

Education

University Of Visayas
Cebu City

Mass Communications from English Language And Literature
05.2009 - 03.2011

Skills

Policies and procedures

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Timeline

Manager/Owner

Xan And Riz Pizzeria
11.2019 - 01.2024

Marketing Staff Member

Mcdonalds
01.2017 - 03.2019

Customer Service Representative

Results Companies
01.2013 - 02.2018

Technical Support Representative

Sykes
02.2012 - 12.2012

Telesales Representative

Aegis Peoplesupport
01.2011 - 01.2012

University Of Visayas

Mass Communications from English Language And Literature
05.2009 - 03.2011

Account Specialist

Lauron Law Office
03.2009 - 01.2011
Racquel ChongTelesales Marketer