Racquel Beryl Viado
San Isidro
Summary
Seasoned professional with a strong background in team leadership and operational management, now transitioning into an Executive Assistant role. Over a decade of experience in fast-paced environments, overseeing staff, managing client accounts, and streamlining processes. Highly organized, proactive, and skilled in communication—bringing leadership-level insight to executive support, scheduling, and problem-solving
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager
Hammerjack
12.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed key client accounts, ensuring satisfaction, retention, and growth.
- Acted as primary liaison between clients and internal teams.
- Supervised a team of [70] employees, overseeing daily operations and performance.
- Coordinated cross-functional efforts to meet client needs and resolve issues.
- Tracked account performance and provided regular reports to stakeholders.
Sales Administrator
Medtronic
07.2017 - 12.2022
- Supports the field sales staff with revenue management, data reporting, and other key business support priorities.
Senior Payroll Analyst
ADP
05.2014 - 07.2017
- Responsible for assisting Small and Medium-sized Business owners to correct and make adjustments on any payroll concerns.
Account Specialist
Shore Solutions
09.2007 - 06.2014
Education
Bachelor of Science - Nursing
Lyceum-NorthWestern University
09.2007
Skills
- Excellent in English Communication
- Extremely organized and efficient at performing multiple tasks
- Knowledge in MS Word, PowerPoint and Excel
- Proficient in CRM and business systems including Citrix, PeopleSoft, RUN, Oracle, SAP, HubSpot, and Xe
Certification
- Apr 2020 HARVARD ManageMentor Decision Making
- Apr 2020 HARVARD Management Mentor Time Management
References
Joy, Base, joy.s.base@medtronic.com, 09176514829, Medtronic, BGC Taguig
Timeline
Account Manager
Hammerjack
12.2022 - Current
Sales Administrator
Medtronic
07.2017 - 12.2022
Senior Payroll Analyst
ADP
05.2014 - 07.2017
Account Specialist
Shore Solutions
09.2007 - 06.2014
Bachelor of Science - Nursing
Lyceum-NorthWestern University
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