Racky Bacang
IntouchCX
Mandaue City
1
Language
16
years of professional experience
Diligent Customer Service Professional experienced in efficiently resolving inquiries and maintaining high satisfaction rates. Enhanced customer experience through strong communication, conflict resolution, and problem-solving skills. Focused on delivering results by fostering customer loyalty and collaborating effectively within teams.
Work History
Customer Service Representative
8 Months- Self-motivated, with a strong sense of personal responsibility.
- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction levels.
- Assisted in training new hires on company policies and customer service protocols.
Customer Sales Representative
1 Year 4 Months- Cebu Business Park, Archbishop Reyes Avenue Cebu City
- Managed customer inquiries and provided tailored solutions to enhance satisfaction.
- Leveraged CRM systems to track sales interactions and ensure accurate follow-ups.
Customer Service Representative
11 Months- Collaborated with team members on projects to achieve shared goals.
- Adapted quickly to changes in fast-paced work settings to maintain productivity.
- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction levels.
- Assisted in training new hires on company policies and customer service protocols.
Technical Support Representative
2 Years 11 Months- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Resolved technical issues for clients, enhancing user satisfaction and experience.
- Provided support for software applications, ensuring optimal functionality and performance.
Customer Service Representative
11 Months- Collaborated effectively with team members to offer support and guidance during projects.
- Exhibited respect and friendliness by assisting colleagues and customers in various situations.
- Resolved customer inquiries via phone, email, and chat, ensuring high satisfaction levels.
- Assisted in training new hires on company policies and customer service protocols.
Customer Sales Representative
2 Years 1 Month- Managed customer inquiries and provided tailored solutions to enhance satisfaction.
- Leveraged CRM systems to track sales interactions and ensure accurate follow-ups.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Analyzed customer needs to provide tailored product recommendations, driving sales growth.
- Developed and implemented effective sales strategies to meet evolving market demands.
Education
Bachelor of Science - Psychology
Bachelor of Science - Information and Communication Technology
Skills
Customer service
Customer relations
Problem resolution
Technical support
Client engagement
Data entry
Microsoft Excel
Appointment management
Account maintenance
Customer troubleshooting
Service training
Sales strategies
Product training
Languages
English
C1
Advanced
Timeline
Customer Service Representative
IntouchCX
11.2025 - 07.2026Read More
Customer Sales Representative
Fusion BPO Services Phil. Inc.
01.2021 - 05.2022Read More
Customer Service Representative
Concentrix
01.2019 - 12.2019Read More
Technical Support Representative
Teleperformance
01.2015 - 12.2017Read More
Customer Service Representative
VCustomer
11.2012 - 10.2013Read More
Customer Sales Representative
724Care
08.2010 - 09.2012Read More
University of San Carlos- Talamban Campus
Bachelor of Science from Psychology
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University of San Carlos- Talamaban Campus
Bachelor of Science from Information and Communication Technology
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