Rackson Chua
Housekeeping Supervisor, Public Area
Bacoor Cavite
Summary
● With Relevant Experience in the Entire Housekeeping Department
● Acquired supervisory experience from a World Class Luxury Hotel
● A reliable staff, can work individually and a good team player
● Able to adapt environmental adjustment in anywhere
● An excellent team leader, able to train, guide, coach, counsel and motivate staffs performance.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Housekeeping Supervisor, Public Area
Tiger Resorts, Leisure & Entertainment Inc
Okada, Manila, Paranaque City
2016.10 - Current
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Floor Supervisor
Solaire Resort & Casino
Paranaque City Metro Manila
2012.12 - 2015.05
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
Cleaning Supervisor
MAB Facilities Management LLC “THE DUBAI MALL”
Dubai, UAE
2010.01 - 2010.04
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Supervisor
M/V Superstar Virgo, Magsaysay Maritime Shipping Lines
Singapore
2003.03 - 2005.10
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours per week.
Room Steward
M/V Star Pisces, Magsaysay Maritime Shipping Lines
Hongkong
1999.07 - 2002.04
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Handled hundreds calls per day to address customer inquiries and concerns.
- Adhered to social distancing protocols and wore mask or face shield.
Linen Attendant
M/V Star Aquarius, Magsaysay Maritime Corporation
Singapore
1998.07 - 1999.06
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [2000] pieces per shift
- Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
- Used special fabric treatments, borax, and any type of cleaner to remove stains.
- Hung drapes, blankets and other garments on stretch frames to dry.
Education
Bachelor of Science - Mechanical Engineering
Notre Dame University
Cotabato City 1992.06 - 1997.03
Skills
Team Building
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeping Supervisor, Public Area
Tiger Resorts, Leisure & Entertainment Inc
2016.10 - Current
Housekeeping Floor Supervisor
Solaire Resort & Casino
2012.12 - 2015.05
Cleaning Supervisor
MAB Facilities Management LLC “THE DUBAI MALL”
2010.01 - 2010.04
Housekeeping Supervisor
M/V Superstar Virgo, Magsaysay Maritime Shipping Lines
2003.03 - 2005.10
Room Steward
M/V Star Pisces, Magsaysay Maritime Shipping Lines
1999.07 - 2002.04
Linen Attendant
M/V Star Aquarius, Magsaysay Maritime Corporation
1998.07 - 1999.06
Bachelor of Science - Mechanical Engineering
Notre Dame University
1992.06 - 1997.03
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