Rackson Chua
Housekeeping Supervisor, Public Area
Bacoor Cavite
Summary
● With Relevant Experience in the Entire Housekeeping Department
● Acquired supervisory experience from a World Class Luxury Hotel
● A reliable staff, can work individually and a good team player
● Able to adapt environmental adjustment in anywhere
● An excellent team leader, able to train, guide, coach, counsel and motivate staffs performance.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Housekeeping Supervisor, Public Area
Tiger Resorts, Leisure & Entertainment Inc
Okada, Manila, Paranaque City
10.2016 - Current
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Floor Supervisor
Solaire Resort & Casino
Paranaque City Metro Manila
12.2012 - 05.2015
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
Cleaning Supervisor
MAB Facilities Management LLC “THE DUBAI MALL”
Dubai, UAE
01.2010 - 04.2010
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Supervisor
M/V Superstar Virgo, Magsaysay Maritime Shipping Lines
Singapore
03.2003 - 10.2005
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours per week.
Room Steward
M/V Star Pisces, Magsaysay Maritime Shipping Lines
Hongkong
07.1999 - 04.2002
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Handled hundreds calls per day to address customer inquiries and concerns.
- Adhered to social distancing protocols and wore mask or face shield.
Linen Attendant
M/V Star Aquarius, Magsaysay Maritime Corporation
Singapore
07.1998 - 06.1999
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [2000] pieces per shift
- Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
- Used special fabric treatments, borax, and any type of cleaner to remove stains.
- Hung drapes, blankets and other garments on stretch frames to dry.
Education
Bachelor of Science - Mechanical Engineering
Notre Dame University
Cotabato City 06.1992 - 03.1997
Skills
Team Building
Training and mentoring
Cleaning and sanitation
Performance improvements
Window cleaning
Folding clean laundry
Cleaning bathrooms
Sorting and washing laundry
Inventory replenishment
Employee scheduling
Materials requisition
Preventive Maintenance
Vacuuming and sweeping
Dusting furniture
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeping Supervisor, Public Area
Tiger Resorts, Leisure & Entertainment Inc
10.2016 - Current
Housekeeping Floor Supervisor
Solaire Resort & Casino
12.2012 - 05.2015
Cleaning Supervisor
MAB Facilities Management LLC “THE DUBAI MALL”
01.2010 - 04.2010
Housekeeping Supervisor
M/V Superstar Virgo, Magsaysay Maritime Shipping Lines
03.2003 - 10.2005
Room Steward
M/V Star Pisces, Magsaysay Maritime Shipping Lines
07.1999 - 04.2002
Linen Attendant
M/V Star Aquarius, Magsaysay Maritime Corporation
07.1998 - 06.1999
Bachelor of Science - Mechanical Engineering
Notre Dame University
06.1992 - 03.1997