Rachel Ruth Flores
Virtual Assistant
Cagayan De Oro City,DAS
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Appointment Setter
CoachingSales
FORT LAUDERDALE, Florida
06.2021 - 04.2022
- Acted as first point of contact and set appointments for prospective clients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled and confirmed appointments and meetings for senior management team.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Sales Development Representative
Expertise.com
Los Angeles, California
05.2020 - 11.2020
- Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls.
- Drove team revenue totals by bringing in over $10,780 in sales.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Featured Placement.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Used consultative sales approach to understand and meet customer needs.
Sales Representative
Author Solutions Philippines Inc.
Cebu City, Cebu
05.2019 - 05.2020
- Set up appointments with potential and current customers to discuss new products and services.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Archway Publishing.
- Researched potential clients and markets to prepare for appointments.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Developed and implemented sales strategies to increase revenue.
- Developed strong rapport with customers and created positive impression of business.
- Cross-sold complementary products and services to customers.
Quality Assurance Analyst
Support Zebra
Cagayan de Oro, Misamis Oriental
09.2018 - 02.2019
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Monitored process checks for proper completion and correct frequency.
- Created and achieved product quality objectives and met product specifications.
Logistics Officer
Support Zebra
Cagayan de Oro, Misamis Oriental
07.2017 - 08.2018
- Managed logistics operations including logistics assets for timely and cost-effective delivery of cargoes.
- Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.
- Coordinated mission details and communicated with unit to convey changes.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Expedited resolutions of shipping errors and packaging mistakes.
Customer Service Representative
Support Zebra
Cagayan de Oro, Misamis Oriental
04.2016 - 06.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Compiled customer feedback and recommended service delivery improvements to management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Virtual Assistant
Support Zebra
Cagayan de Oro, Misamis Oriental
10.2014 - 04.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Allocated executive tasks and managed complex calendars and administrative functions.
- Worked with Joel Runyon for to coordinate and complete special projects for Impossible HQ and Ultimate Paleo Guide.
ESL Tutor
RareJob Philippines, Inc.
Cagayan de Oro City, Misamis Oriental
10.2013 - 10.2015
- Used pre-written curriculum to teach students English via remote video conferencing.
- Reviewed homework assignments to better gauge students' learning progress and ability to grasp new concepts.
- Administered assessments and standardized tests to evaluate student progress.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Worked with students between ages 15 and 30 on grammar, pronunciation and sentence construction.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
Education
Bachelor of Science - Zoology
MSU Iligan Institute Of Technology
Iligan City 06.2009 - 04.2013
Skills
Strategic planning
Certification
SEO Fundamentals
Timeline
Appointment Setter
CoachingSales
06.2021 - 04.2022
SEO Fundamentals
09-2020
SEO Toolkit
09-2020
Content Marketing Toolkit
09-2020
Sales Development Representative
Expertise.com
05.2020 - 11.2020
Sales Representative
Author Solutions Philippines Inc.
05.2019 - 05.2020
Quality Assurance Analyst
Support Zebra
09.2018 - 02.2019
Logistics Officer
Support Zebra
07.2017 - 08.2018
Customer Service Representative
Support Zebra
04.2016 - 06.2017
Virtual Assistant
Support Zebra
10.2014 - 04.2016
ESL Tutor
RareJob Philippines, Inc.
10.2013 - 10.2015
Bachelor of Science - Zoology
MSU Iligan Institute Of Technology
06.2009 - 04.2013
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