Rachelle B. Torres

Key responsibilities:

• Managed multiple lead generation channels simultaneously, ensuring consistent results across all platforms. By using tools such as linkedin (salves navigator), Google, Crunchbase, Rocketreach, Apollo.
• Streamlined the prospecting process for better efficiency, resulting in higher quality leads and improved conversion rates.
• Source new records for the database as required.
• Maintained an up-to-date knowledge of industry best practices and trends, applying relevant findings to the optimization of lead generation processes.
• Built prospect lists of potential new customers through research and identification of business opportunities.
• Entered data into Salesforce, ensuring accuracy and uniformity.

• Engaged in user support interactions via email platform.
• Gather customer feedback through email, survey

• Assisted in conducting comprehensive market research studies to identify emerging trends and potential opportunities for growth.
• Responsible in adding products through shopify and magento, (online platform)
• Collect data for products price checking or price comparison Collecting of Video Links, Photos and Creation of USPs
• Imports and Exports products from other site.
• Help in the decision making process and executing action plans for the product manager

• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Developed strong relationships with repeat customers, fostering loyalty and return visits.
• Streamlined check-in processes for increased efficiency and reduced wait times.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.

• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
• Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Developed strong relationships with repeat customers, fostering loyalty and return visits.
• Streamlined check-in processes for increased efficiency and reduced wait times.