Rachelle Anne Abaño
Manila,Metro manila
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
CSR
Teleperformance
02.2018 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
Undergraduate - Hotel, Motel, And Restaurant Management
Arellano University
Legarda Sta, Cruz Manila06.2019
Skills
- Lotus Notes
- Minute Taking
- Recordkeeping Strengths
- Product Knowledge
- Service Standard Compliance
- Prioritization
- Multi-Line Phone Talent
- Team Development
Accomplishments
- Every file in Drive becomes available on all your other devices—automatically
- Access anywhere
- Add any file you want to keep safe with the button: photos, documents, and everything else
- Store safely
- Get files from your Mac or PC into Drive using the desktop app
- Download it at g.co/getdrive
- Sync seamlessly
- Give others access to any file or folder with the button
- Files are kept private by default
- Share easily
Languages
Japanese
Beginner (A1)
Korean
Beginner (A1)
Timeline
CSR
Teleperformance
02.2018 - 08.2021
Undergraduate - Hotel, Motel, And Restaurant Management
Arellano University
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