Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachelle Piramo

Software Quality Analyst
Taytay

Summary

Results-oriented software quality assurance professional with expertise in ensuring software functionality and usability. Track bug resolutions, review documentation for accuracy, and identify functional issues in Agile environments. Strong analytical, communication, and teamwork skills. Proven expertise in managing client interactions and resolving inquiries.

Overview

7
7
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Software QA Analyst (Manual Tester)

Freelancer
10.2019 - Current
  • Perform end-to-end manual system testing to ensure software quality.
  • Assisted in the creation of detailed test plans based on project requirements, contributing to a more structured testing approach.
  • Worked in an Agile environment, actively participating in sprint planning, providing valuable input during standups and retrospective.
  • Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
  • Conducted extensive browser-based testing on various devices and operating systems.

Clinical Psychology Intern

St.Jude Psychiatric and Custodial Home
07.2025 - 07.2025
  • Facilitated psychoeducational activities to support patients’ understanding of mental health, coping mechanisms, and emotional regulation.
  • Conduct one-on-one interview assessments to evaluate patients’ background, psychosocial history, and current mental state.
  • Maintained ethical standards and patient confidentiality throughout all clinical activities.

HR & Admin Intern

Department of Education, Division of Rizal
06.2025 - 07.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

L1 Technical Support Engineer

SOURCEFIT
03.2024 - 08.2024
  • Provide technical support to administrators, teachers, students via ticketing system (Salesforce).
  • Document and troubleshoot software bugs and escalate complex issues to L2 Support Engineer.

Customer Support Manager

Freelance
10.2019 - 01.2024
  • Managed the overall customer support function and performed end-to-end software quality checks to ensure compliance with quality standards and requirements.
  • Led the database health reviews, maintaining accurate records in HubSpot(CRM).
  • Managed overdue invoices through Xero, ensuring seamless financial tracking.
  • Facilitated the recruitment of new hires for various positions by posting ads, evaluating credentials, and conducting initial interviews and pre-screening assessments.

Customer Support Manager

Microsourcing
07.2018 - 10.2019
  • Led the overall customer support functions via Zendesk, ensuring prompt issue resolution and high service quality to the business.
  • Conduct thorough quality assurance checks.
  • Conducted data health checks and maintained accurate records in CRM (HubSpot).
  • Managed overdue invoices through financial tracking system (Xero).

Education

Bachelor of Science - Psychology

De La Salle-College of Saint Benilde

Associate Degree - Computer Programming

Asian Institute of Computer Studies

Skills

    Organizational Skills

    Adaptability

    Interviewing & Assessment

    Document Management

    Teamwork and collaboration

    Agile & Scrum Methodologies

    Bug tracking

    Defect Management

    Strong Attention to Detail

    Cross-Platform Testing

    Functional Testing

    Troubleshooting & Issue Resolution

Certification

EF Standard English Test (EF SET) Certificate, C2 Proficient, 08/15/23

Timeline

Clinical Psychology Intern

St.Jude Psychiatric and Custodial Home
07.2025 - 07.2025

HR & Admin Intern

Department of Education, Division of Rizal
06.2025 - 07.2025

L1 Technical Support Engineer

SOURCEFIT
03.2024 - 08.2024

Software QA Analyst (Manual Tester)

Freelancer
10.2019 - Current

Customer Support Manager

Freelance
10.2019 - 01.2024

Customer Support Manager

Microsourcing
07.2018 - 10.2019

Associate Degree - Computer Programming

Asian Institute of Computer Studies

Bachelor of Science - Psychology

De La Salle-College of Saint Benilde

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Rachelle PiramoSoftware Quality Analyst