Rachelle Dela Rosa
Customer Service Representative
Manila
Summary
Efficient Customer Service professional with 1year of experience in call center and hospitality service.Adept at handling calls on a daily basis while consistently resolving client issues smoothly and quickly.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Makati City
02.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
Brand Ambassador
Global Trustees Multi Purpose Cooperative
Roosevelt Quezon City
09.2015 - 11.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged customers to communicate key product features.
- Maintained knowledge of current promotions and product features.
Brand Ambassador
Manpower Advertising Services Agency
Quezon City
06.2012 - 08.2015
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Collaborated with local field sales to promote brand awareness and sales results.
- Monitored customer preferences to determine focus of sales efforts.
Education
1st Year Level - Bachelor of Industrial Psychology
Eulogio Amang Rodriguez Institute of Science And Technology
Sta.Mesa Manila 07.2008 - 02.2009
Skills
Creative problem solving
undefinedCertification
Certified [Customer Service Representative (Hotel and Travel Account), [Teleperformance] - [Top Agent ]
Timeline
Certified [Customer Service Representative (Hotel and Travel Account), [Teleperformance] - [Top Agent ]
11-2022
Customer Service Representative
Teleperformance
02.2022 - 03.2023
Brand Ambassador
Global Trustees Multi Purpose Cooperative
09.2015 - 11.2021
Brand Ambassador
Manpower Advertising Services Agency
06.2012 - 08.2015
1st Year Level - Bachelor of Industrial Psychology
Eulogio Amang Rodriguez Institute of Science And Technology
07.2008 - 02.2009
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