Dylan Michael Cuenco
Carcar
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position as a Technical Support Representative or Customer Support Representative. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Representative
Concentrix
Cebu
10.2020 - 03.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Processed and verified invoices to secure accuracy of billing information.
- Responded to customer concerns and questions on daily basis.
Education
High School Diploma -
St. Elijah Christian Institute of Technology
Ocaña, Carcar City Cebu 06.2021 - 05.2023
Bachelor of Science - Architecture
University of San Carlos
J. Alcantara St, Cebu City, 6000 Cebu 2023.03 - 2027.05
Skills
Problem-solving skills
Timeline
Bachelor of Science - Architecture
University of San Carlos
2023.03 - 2027.05
High School Diploma -
St. Elijah Christian Institute of Technology
06.2021 - 05.2023
Technical Support Representative
Concentrix
10.2020 - 03.2023
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