Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rachelle Conde Piramo

Taytay

Summary

Results-oriented software quality assurance professional with expertise in ensuring software functionality and usability. Skilled in tracking bug resolutions, reviewing documentation for accuracy, and identifying functional issues in Agile environments. Strong analytical, communication, and teamwork skills, with a proven expertise to manage client interactions and resolve inquiries. Seeking to apply these skills to contribute to organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

L1 Technical Support Engineer

SOURCEFIT
03.2024 - 08.2024
  • Provide technical support to administrators, teachers, students via ticketing system (Salesforce)
  • Document and troubleshoot software bugs
  • Escalate complex issues to L2 Support Engineer

Software QA Tester (Manual)

Freelancer
10.2019 - Current
  • Performed end-to-end manual system testing
  • Enhanced software quality by meticulously executing manual test cases and identifying defects.
  • Assisted in the creation of detailed test plans based on project requirements, contributing to a more structured testing approach.
  • Supported agile development methodologies by actively participating in sprint planning meetings and providing valuable input during daily standups.
  • Reduced software defects by collaborating closely with developers to identify and resolve issues.
  • Enhanced cross-platform compatibility by conducting extensive browser-based testing on various devices and operating systems.

Customer Support Manager

Freelancer
10.2019 - Current
  • Led the overall customer support functions via Zendesk, ensuring prompt issue resolution and high service quality to the business clients.
  • Conducted data health checks and maintained accurate records in CRM (HubSpot).
  • Managed overdue invoices through financial tracking system (Xero).
  • Drove sales and lead generation efforts using LinkedIn Sales Navigator to support business growth

Applecare Advisor - APAC

Concentrix Philippines
05.2016 - 03.2017
  • Customer support, assisting customers with technical issues, product inquiries, and service-related questions
  • Escalate complex issues to L2 Support

Back Office Associate

TeleTech
10.2011 - 04.2014
  • Billing, returns, account provisioning, processing orders

Education

Bachelor of Science - Psychology

De La Salle-College of Saint Benilde
10-2025

Associate Degree - Computer Programming

Asian Institute of Computer Studies
04-2011

Skills

  • Google Workspace
  • Hubspot
  • Jira
  • Mailchimp
  • SalesForce Proficiency
  • Proficient in Slack
  • Clickup
  • Xero
  • Zendesk Proficiency
  • Sales Navigator
  • Software Functional Testing
  • User acceptance testing
  • Software Regression Testing
  • Agile Development Practices
  • Quality assurance standards
  • Cross-browser testing
  • Defect tracking
  • Bug reporting
  • Cross-platform testing
  • Teamwork and collaboration
  • Attention to detail

Certification

  • EF Standard English Test (EF SET) Certificate, C2 Proficient
  • (August 15, 2023)

Languages

English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)

Timeline

L1 Technical Support Engineer

SOURCEFIT
03.2024 - 08.2024

Software QA Tester (Manual)

Freelancer
10.2019 - Current

Customer Support Manager

Freelancer
10.2019 - Current

Applecare Advisor - APAC

Concentrix Philippines
05.2016 - 03.2017

Back Office Associate

TeleTech
10.2011 - 04.2014

Bachelor of Science - Psychology

De La Salle-College of Saint Benilde

Associate Degree - Computer Programming

Asian Institute of Computer Studies

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Rachelle Conde Piramo