Rachell Ann Wong
Casino Supervisor/ Sports Admin Analyst
Baliuag, Province Of Bulacan
Summary
Extensive experience in the sportsbook and casino industry, with a strong background in customer service, operations and compliance.
Overview
21
21
years of professional experience
Work History
Sports Admin Analyst
WHG Customer Services Philippines Inc. (WHG/Evoke)
10.2019 - 02.2026
- Work on a variety of sports simultaneously
- Live trade scoring
- Retail Price changes ( All spots)
- Monitoring the williamhill website to ensure markets are up to date
- Market Resulting (yourodds and other sports market)
- Answering Queries (Assist player with questions about bet information)
- Escalations ( Communicating directly with the customer/player unresolved complaint)
- KYC task, Monitoring fraud and customer behavior.
Quality Assurance Supervisor (Casino Supervisor)
Monaco1 International, Inc.
08.2014 - 12.2017
- Led a team of operators to monitor gaming and public areas using CCTV to detect cheating, theft and policy violations.
- Manages day-to-day operations of casino surveillance department across multiple games such as; Baccarat, Roulette, Sicbo and Dragon Tiger
- Handles both Surveillance Supervisor and Shift Supervisor duties, Enhancing expertise in both surveillance and live operations.
- Ensures game protection, Detect and report fraudulent activities, cheating and employee misconduct.
Surveillance Officer/Gaming Supervisor
SLI Solutions, Inc. (Former GWI Business Solutions, Inc.)
03.2012 - 05.2014
- Monitored surveillance systems to ensure safety and compliance within premises.
- Review casino incidents to provide detailed reports to the management
- Maintain communications with Casino Shift Managers and Senior Management, Notify them immediately of any potential trouble and problem.
- Provided guidance and instructions to Pit Bosses during each casino settlement to ensure compliance with established procedures and operational standards.
Sports Analyst Trader
GWI Business Solutions, Inc.
07.2009 - 03.2012
- Trading on in-running soccer matches
- Maintaining liabilities and thresholds in accordance to limits set by trading.
- Managing content on our client's website and keeping it up-to-date.
- Ensuring that all price changes and delivery of events are timely and accurate.
Shift Analyst/Gaming Supervisor (Casino)
GWI Business Solutions, Inc.
06.2008 - 07.2009
- Monitor games in accordance with rules of the game, policiees and procedures.
- Ensures betting compliance and payments are in accordance with the game rules and limits.
- Ensures game protection. Informed superior of any suspicious behavior to prevent fraud.
- Supervise proper reports any win or loss and escalate immediately to the management.
Online Casino Dealer
RTG Asia
04.2007 - 05.2008
- Dealt various table games, ensuring compliance with gaming regulations and procedures.
- Monitored player activity, maintaining high levels of customer engagement and satisfaction.
- Responsible for understanding the rules of all different casino games.
Cashier/Crew
McDonald's Binondo
02.2005 - 06.2006
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Bachelor of Science - Psychology
Universidad De Manila
Manila, Metro Manila, Philippines 04.2001 -
Skills
Proficient in MS Office and basic office communication tools
Analytical thinking
Time management
Attention to detail
Excellent customer relations skills
Team player
Can work under pressure with minimal supervision
Timeline
Sports Admin Analyst
WHG Customer Services Philippines Inc. (WHG/Evoke)
10.2019 - 02.2026
Quality Assurance Supervisor (Casino Supervisor)
Monaco1 International, Inc.
08.2014 - 12.2017
Surveillance Officer/Gaming Supervisor
SLI Solutions, Inc. (Former GWI Business Solutions, Inc.)
03.2012 - 05.2014
Sports Analyst Trader
GWI Business Solutions, Inc.
07.2009 - 03.2012
Shift Analyst/Gaming Supervisor (Casino)
GWI Business Solutions, Inc.
06.2008 - 07.2009
Online Casino Dealer
RTG Asia
04.2007 - 05.2008
Cashier/Crew
McDonald's Binondo
02.2005 - 06.2006
Bachelor of Science - Psychology
Universidad De Manila
04.2001 -