Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachell Ann Nario

Bacoor, Province Of Cavite,CAV

Summary

Experienced customer service professional skilled in managing customer interactions, resolving complaints, and ensuring overall customer satisfaction. Effective communicator with strong problem-solving abilities and a positive attitude in high-stress situations. Proficient in utilizing CRM software and adept at handling multiple communication channels such as phone, email, and live chat.

Overview

18
18
years of professional experience

Work History

TaskUs
01.2013 - 01.2022
  • Company Overview: Kuyam - a developing app whose objective is to create a centralized platform to schedule salon, yoga, spa and other related business
  • Acted as VA for the owner and handled scheduling
  • Helped build the website by typing in updated schedule of related companies
  • Regularly called establishments for their schedule
  • Kuyam - a developing app whose objective is to create a centralized platform to schedule salon, yoga, spa and other related business

TaskUs
01.2013 - 01.2022
  • Company Overview: Touch of Modern - an ecommerce platform that sells unique items related to lifestyle products, furnitures and accessories
  • Acted as email customer service agent
  • Answered payment, delivery and product queries
  • Touch of Modern - an ecommerce platform that sells unique items related to lifestyle products, furnitures and accessories

TaskUs
01.2013 - 01.2022
  • Company Overview: Ring Doorbell - a unique concept of video doorbell that lets you see, hear and even speak with people at your doorstep whether you are in your house or in a different location
  • Handled email concerns and inbound calls
  • Answered payment, delivery and product questions
  • Ring Doorbell - a unique concept of video doorbell that lets you see, hear and even speak with people at your doorstep whether you are in your house or in a different location

TaskUs
01.2013 - 01.2022
  • Company Overview: Deliveroo - UK based food delivery app
  • Handled email, chat and calls for customers, riders and restaurant
  • I had the opportunity to be promoted as team leader for this account where we handled email and chat teams
  • We were also given the opportunity to analyze how the QA form will be constructed
  • Recruitment for the campaign was also assigned to us


Teleperformance
12.2010 - 12.2011
  • Handled ATT mobility calls
  • Billing disputes and payment arrangement
  • Basic phone troubleshooting

Infonxx
01.2004 - 01.2007
  • Handled directory assistance calls

Education

High School Diploma -

Cavite National High School
Cavite City, Province Of Cavite, Philippines
03-1999

Skills

    Skilled in handling inbound calls,
    email and chat


    Proficient in using Zendesk


    Proficient in using Google tools,
    Skype, Slack

    Knowledge in using Trello

Timeline

TaskUs
01.2013 - 01.2022

TaskUs
01.2013 - 01.2022

TaskUs
01.2013 - 01.2022

TaskUs
01.2013 - 01.2022

Teleperformance
12.2010 - 12.2011

Infonxx
01.2004 - 01.2007

High School Diploma -

Cavite National High School

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Rachell Ann Nario