Rachel Joyce Trube
Senior SL GT Operations Lead
Lipa City, Province of Batangas,BTG
Summary
Accomplished operations lead with expertise in logistics coordination and customer relations at Monde Nissin Corporation. Enhanced operational efficiency by reducing costs and improving service quality. Proven ability to foster positive work environments and build strong vendor relationships. Recognized for analytical skills and motivational attitude, driving change management and achieving 100% end-user satisfaction.
Overview
10
10
years of professional experience
Work History
Senior SL GT Operations Lead
Monde Nissin Corporation
01.2022 - Current
- Managed daily operations, ensuring timely delivery of high-quality MNC products and services to clients particularly in South Luzon Distributors.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among clients.
- Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Monitored GT inventories to properly set needed deliveries and reduce stockouts
- Handled also GMA and NCL areas prior SL.
Cold Chain & Export Solutions Analyst/Specialist
Monde Nissin Corporation
01.2020 - 12.2021
- Process and order management for cold chain SKUs and export of MNC products bound for local and international deliveries (respectively)
- Handled heavy paperwork for delivery requirements for export MNC SKUs.
- Enhanced customer satisfaction by providing timely support and addressing issues during the solution implementation process.
- Collaborated closely with sales teams to provide technical expertise during pre-sales discussions and product demonstrations.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
MT & LKA Operations & Logistics Specialist
Monde Nissin Corporation
10.2017 - 12.2019
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Provided customers with status updates for tracked packages.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Built long-term relationships due to prompt and courteous service.
- Analyzed customer requirements and provided customized logistics solutions.
- Prepared and presented reports to management on logistics performance.
Junior Compensation Analyst
Institutional Shareholder Services Inc.
02.2016 - 01.2017
- Recommended successful approaches to help resolve complaints with salaries and classifications.
- Evaluated job descriptions for proper classification under FLSA guidelines, reducing potential liability risks associated with misclassification errors.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies.
- Optimized compensation structures by conducting comprehensive market analyses and benchmarking studies.
- Analyzed total rewards offerings to identify gaps or inconsistencies, recommending improvements based on industry trends and benchmarks.
Education
Bachelor of Science - Applied Economics
University of The Phillippines
Los Banos, Province Of Laguna, Philippines 04.2001 -
Skills
Acknowledgment of customer needs
Scheduling coordination
Motivational attitude
Facility management
Distribution management
Operational efficiency
Operational efficiency
Customer relations
Operational planning
Logistics expertise
Logistics coordination
Analytical skills
Multitasking Abilities
Timeline
Senior SL GT Operations Lead
Monde Nissin Corporation
01.2022 - Current
Cold Chain & Export Solutions Analyst/Specialist
Monde Nissin Corporation
01.2020 - 12.2021
MT & LKA Operations & Logistics Specialist
Monde Nissin Corporation
10.2017 - 12.2019
Junior Compensation Analyst
Institutional Shareholder Services Inc.
02.2016 - 01.2017
Bachelor of Science - Applied Economics
University of The Phillippines
04.2001 -
Lean Six Sigma - Green Belt
Passed Lean Six Sigma Training - White and Green Belt