Rachel Joy Monte
Customer Service Representative
Quezon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Production Worker Offering 4 years of comprehensive experience in understanding, supporting and communicating vision and goals of organization. Committed to maximizing efficiency and performance across all areas.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Production Team Leader
Alorica
Quezon
10.2021 - 09.2023
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Cultivated professional working relationships with peers and supervisors.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Customer Sales Representative
Afni
Quezon
03.2021 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Financial Advisor
Concentrix
Quezon
08.2019 - 02.2021
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Studied financial documents to identify potential areas needing improvement.
Education
Senior High School Graduate - Technical Vocational Livelihood - Home Economics S
Northern Abra National High School
Lam-ag, San Juan, Abra Philippines 06.2018 - 04.2019
Skills
Continuous improvements
Incidents management
Interpersonal Communication
Analytical and Critical Thinking
Multitasking Abilities
Timeline
Production Team Leader
Alorica
10.2021 - 09.2023
Customer Sales Representative
Afni
03.2021 - 09.2021
Financial Advisor
Concentrix
08.2019 - 02.2021
Senior High School Graduate - Technical Vocational Livelihood - Home Economics S
Northern Abra National High School
06.2018 - 04.2019