RACHELE NICA RAMOS
Customer Service Representative
Cavite City / Luzon / CALABARZON
Summary
I’m responsible for addressing customer inquiries and concerns about billing processes, payments, and technical issues. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Sutherland Global Services- Carmona Cavite
02.2020 - 02.2024
- Educate customers on billing policies, procedures, and available payment methods
- Process billing-related transactions accurately and efficiently
- Assist customers with billing inquiries, including billing statements, payment processing, account balances, and payment plan options
- Troubleshoot technical issues reported by customers related to products, services, or online platforms
- Guide product setup, configuration, and usage to resolve technical problems effectively
- Assist customers with navigating online portals, troubleshooting software, and resolving connectivity issues
- Proven ability to handle irate customers with professionalism, empathy, and effective communication techniques, ensuring their concerns are addressed promptly and satisfactorily
- Skilled in identifying root causes of customer issues, analyzing complex situations, and providing innovative solutions
- Capable of thinking critically and adapting strategies to meet the unique needs of each customer.
Appointment Setter
Marketing Solution International
01.2014 - 01.2018
- Answered and managed incoming and outgoing calls while recording accurate messages
- Set appointments with potential customers at their convenience
- Educated them about our company and gave them testimonials of other businesses with a higher increase rate because they were using our advertising strategy
- Provide information regarding the service or product in question.
Tele Qualifier
Carmona Fullforce Manpower Co. LTD.
01.2014 - 05.2014
- Answered and managed incoming and outgoing calls while recording accurate messages
- Initiate outbound calls to targeted lists of potential customers
- Collect and document relevant information such as contact details, demographics, company size, and specific requirements
- Address prospect objections and concerns professionally and persuasively to keep the conversation progressing.
Encoder
Surf and Play Computer Center
01.2011 - 01.2014
- Knowledge of MS Office
- Making resumes and office files
- Often used printers, computer hard disk drives, database user interface, and query software for integration and accuracy
- Encoded abstract records, documents, and other data sheets on time
- Processed outgoing mailings; receipt, scanning logging of incoming mail.
Education
Bachelor of Arts in Psychology -
University of Perpetual Help System
Computer Science - undefined
Asian Institute Computer Studies
Skills
Time Managementundefined
Certification
Virtual Bookkeeping with Xero and QuickBooks
Certification Details
Proficient in utilizing virtual bookkeeping tools such as Xero and QuickBooks for accurate Financial management and reporting.
Applicant Signature
Rachele Nica C. Ramos
References
- Jovilyn Velasco, Customer Service Associate, Sutherland Global Services Inc., 09552889220
- April Deska Boniao, Customer Service Associate, Sutherland Global Services Inc., 09291256434
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and ability.
Timeline
Technical Support Representative
Sutherland Global Services- Carmona Cavite
02.2020 - 02.2024
Appointment Setter
Marketing Solution International
01.2014 - 01.2018
Tele Qualifier
Carmona Fullforce Manpower Co. LTD.
01.2014 - 05.2014
Encoder
Surf and Play Computer Center
01.2011 - 01.2014
Bachelor of Arts in Psychology -
University of Perpetual Help System
Computer Science - undefined
Asian Institute Computer Studies
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