Rachel Anne S. Villapando
Digital Marketing Specialist
IBAAN,Batangas
Summary
Hardworking Virtual Assistant bringing 2 years of experience meeting client's needs via telecommuting roles. Skilled at listening to clients, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying clients.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Lead Generation Specialist
Savage Academy LLC
Los Angeles, California, USA
2020.06 - 2021.02
- Managed social media accounts to build and engage relationship to audience.
- Initiated contact with prospects through social media and conducted follow-up to garner information and qualify leads.
- Built prospect lists of potential new customers through research and identification of business opportunities.
Customer Service Representative
Laxium LLC
, USA
2020.05 - 2020.12
- Provided Customer service by answering client's inquiries from online store and facebook.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Responded to customer requests for products, services and company information.
Virtual Assistant- SEO/SMM/Research and Data Entry
Infinity Web Solutions
Batangas, Philippines, Philippines
2018.07 - 2020.04
- Managed client's social media accounts such as Facebook, Instagram, Twitter, LinkedIn, and Youtube.
- Created social media posts and scheduled it using a scheduling tool such as hootsuite, buffer, recurpost, etc.
- Managed client's website such as wordpress by posting and optimizing their blogs.
- Provided on-page and off-page SEO services for client's websites to organically rank on google and other search engines.
- Provided SEO reports to our clients to give them an overview of how their website is performing in search engines.
- Searched for potential customers and attract them about our client's business offerings and services to get more leads.
- Performed other administrative tasks using Microsoft Word, Excel, Google sheets or whatever our clients required us.
Customer Service Representative
The Results Companies- Moneygram International
Lipa City, Batangas
2017.10 - 2018.03
- Managed inbound calls to respond to inquiries and resolve concerns regarding money transfer transactions.
- Utilized production's computer system to look up and record information concerning customer's transaction.
- Validated data and resolved problems related to system-generated information.
- Coordinated with team leaders and coaches to reach customer's satisfaction.
Customer Service Representative
Alorica Lipa Site- Macy's Online Store
Lipa City, Philippines, Philippines
2017.09 - 2017.10
- Managed inbound calls to respond to inquiries and resolve concerns regarding purchases from an online store.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Recommended products and services to members and educated customers about relevant offerings.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Education
Bachelor of Science - Radiologic Technology
Lyceum Of The Philippines University
2012.06 - 2017.04
Skills
On-page and off-page SEOLead GenerationWeb ResearchYoutube SEOCustomer serviceData entryExcelMicrosoft WordWeb ResearchScheduling
Medical terminology knowledge
Administrative support
Social Media Management
E-Commerce
Wordpress
Timeline
Lead Generation Specialist
Savage Academy LLC
2020.06 - 2021.02
Customer Service Representative
Laxium LLC
2020.05 - 2020.12
Virtual Assistant- SEO/SMM/Research and Data Entry
Infinity Web Solutions
2018.07 - 2020.04
Customer Service Representative
The Results Companies- Moneygram International
2017.10 - 2018.03
Customer Service Representative
Alorica Lipa Site- Macy's Online Store
2017.09 - 2017.10
Bachelor of Science - Radiologic Technology
Lyceum Of The Philippines University
2012.06 - 2017.04