Rachel Anne Pasturan

• Responded to and engaged with customers on social media pages to promote products and services.
• Enhanced brand reputation by promptly responding to customer inquiries and concerns on social media channels.
• Designed and executed social media contests to drive user engagement, resulting in significant growth in follower count and overall brand awareness.
• Acted as first point of contact and set appointments for prospective clients.
• Reduced appointment cancellations by consistently confirming appointment dates and times.

• Finalized vacancies, applicant qualifications, and characteristics of top candidates with business owners.
• Managed interview scheduling and facilitated communication with candidates throughout the hiring process..
• Designed, developed, and implemented successful recruitment process to fill target number of vacancies.

Sales & Operations:

• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth of 7-10 branches.
• Developed and implemented strategies to increase sales and profitability.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Developed and executed strategic plans for business growth and expansion.
• Cultivated strong relationships with clients, suppliers, and employees to ensure long-term success and loyalty.
• Implemented operational strategies and effectively built customer and employee loyalty.

Human Resources:

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Recruited, hired, and trained key personnel, working to establish key internal functions and outline scope of positions.
• Established comprehensive employee training programs to develop skills and improve productivity.
• Boosted employee retention by implementing innovative programs, comprehensive benefits package and fostering positive work environment.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Marketing:

• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Managed social media accounts for optimal audience engagement and increased online presence.
• Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
• Monitored competitor activities, adapting strategies to maintain competitive advantage.
• Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
• Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
• Managed social media accounts, engaging with followers and creating loyal brand community.

• Streamlined retail operations by implementing efficient inventory management systems and staff scheduling strategies.
• Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
• Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
• Mentored junior sales staff, fostering professional growth and contributing to overall team success.
• Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
• Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Developed and implemented strategies to increase sales and improve customer service.
• Facilitated regular team meetings to discuss challenges, successes and strategies.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.