RACHEL ANN B. TUAZON
Customer Service Representative
Pasig City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of post-secondary education
Work History
RETAIL SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE
Globe Telecom
Makati
5 2015 - 2024.03
- Fostered positive customer service culture within team which led to higher customer satisfaction rates
- Improved resolution time with effective problem-solving for customer complaints
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
Education
Bachelor of Science - Nursing
Centro Escolar University
Manila, Philippines 2007.06 - 2011.05
Skills
Interpersonal Communication
Customer Service
Problem-solving abilities
Appointment Scheduling
Computer Proficiency
Time Management
Dependable and Responsible
Strong Work Ethic
Multitasking and Organization
Adaptability and Flexibility
Teamwork and Collaboration
Problem-Solving
Languages
English
Advanced (C1)
Tagalog
Advanced (C1)
Training
First Aid and BLS - CPR with AED, Red Cross Philippines, April,2022
Everyday Self-Leadership Workshop – September, 2019
Retail Sales Operation Day – July, 2019
References
Grace Imperial
Globe Telecom Assistant Retail Manager
+639175881213
Kristine Cortez
Globe Telecom Assistant Retail Manager
+639176882543
Aileen Ruiz
Globe Telecom Retail Manager
+639175889870
Timeline
Bachelor of Science - Nursing
Centro Escolar University
2007.06 - 2011.05
RETAIL SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE
Globe Telecom
5 2015 - 2024.03
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