RACHEL ANN LORENZO
Taguig City,Metro Manila
Summary
To obtain a position in a reputable cruise line company where I can utilize my customer service experience, strong personal skills, and dedication to providing exeptional guest service while contributing to the success and growth of the organization.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
TDCX
Ortigas, Philippines
07.2025 - Current
- Assisted customers with flight reservations, rebooking and cancellations
- Provide accurate information regarding flight schedule, baggage policies and travel requirements.
- handles customer inquiries and resolved complaints professionally through phone.
- Maintain a high level of customer satisfaction by delivering courteous and efficient service.
- Demonstrate strong communication, multi tasking and problem-solving skills in afast-paced environment.
Costumer Service Representative
IGT Solutions
Taguig City
02.2020 - 01.2023
- Processed ticket and modification, seat selections and refund request in accordance with company policies.
- verified customer information and documented interactions accurately in the system.
- coordinated with different departments to address complex travel concern and ensure timely resolution.
Sales Corporate Executive
Amaia Land Corporation
03.2019 - 02.2020
Admin Assistant
Venvi Agro industrial Ventures Corp.
San Nicholas, Ilocos Norte
02.2018 - 11.2018
- Making mothly reports
- Giving updates from the head office
- Processing permits
- Processing some of our department concerns
Admin Assistant
Sanford Marketing
Sampaloc, Manila
05.2010 - 11.2010
- Making monthly reports
- Giving updates from the head office
- Processing permits
- Processing some office concern
Receptionist
The Black Nazarene Clinic
Laoag City, Ilocos Norte
05.2007 - 02.2010
- Acted as frondesk information officer
- Provide information for patients
- Receive phone calls for the attending physician
- Collect patient's bill.
- Distributes health exam results to patients.
- Assisted physician in clinical exams.
Shipboard Training
M/V Princess of the South
Manila
05.2006 - 05.2006
- Assists guests
- Acted as frontdesk information
- Acted as telephone operator; calls the attention of someone needed
- Was assigned at the ship's restaurant for observation assistance
Practicum
Nipa Beach resort and Hotel
Currimao, Ilocos Norte
10.2005 - 10.2005
- Assists guests
- Prepares rooms for arriving guests
Customer Service Representative
La Ellana Hotel
Laoag City, Ilocos Norte
09.2005 - 09.2005
- Changed bed linen, towels, and guest amenities, replenishing supplies as necessary for optimal comfort.
- Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
- Responded to guest requests and inquiries courteously, enhancing their stay experience.
- Conducted floor cleaning tasks such as hoovering, mopping and sweeping, keeping floors looking presentable and hygienic.
Customer Service Representative
McDonalds
Laoag City, Ilocos Norte
03.2005 - 08.2005
- Greeted customers and took food orders accurately and efficiently.
- Prepared and assembled food and beverage orders according to company standards.
- Operated the cash register.
- Maintained cleanliness and sanitation of the dining area, kitchen and work stations.
- Ensured timely delivery of orders while providing excellent customer service.
- Adressed customer inquiries and resolved concerns in professional manner.
- Assisted with re stocking supplies and monitoringinventory levels.
- Worked collaboratively with team members in a fast-paced environment to meet service goals.
Education
Bachelor of Science - Tourism Hotel and Restaurant Technology
Northern Christian College
Laoag City, Ilocos Norte01-2007
Academy of St. Joseph -
Academy of St. Joseph
Claveria, Cagayan01-2003
Skills
- Excellent customer Service skills
- Strong verbal and written communication skills
- Ability to work effectively in multicultural environment
- Teamwork and collaboration
- Time management and organizational skills
- Ability to work under pressure in fast-paced environment
- Adaptability and willingness to learn
- Attention to detail
- Food safety andhygiene awareness
- Multitasking abilities
- Reability and strong work ethic
Personal Information
- Father's Name: Manolito Lorenzo
- Mother's Name: Ejelyn Lorenzo
Timeline
Customer Service Representative
TDCX
07.2025 - Current
Costumer Service Representative
IGT Solutions
02.2020 - 01.2023
Sales Corporate Executive
Amaia Land Corporation
03.2019 - 02.2020
Admin Assistant
Venvi Agro industrial Ventures Corp.
02.2018 - 11.2018
Admin Assistant
Sanford Marketing
05.2010 - 11.2010
Receptionist
The Black Nazarene Clinic
05.2007 - 02.2010
Shipboard Training
M/V Princess of the South
05.2006 - 05.2006
Practicum
Nipa Beach resort and Hotel
10.2005 - 10.2005
Customer Service Representative
La Ellana Hotel
09.2005 - 09.2005
Customer Service Representative
McDonalds
03.2005 - 08.2005
Bachelor of Science - Tourism Hotel and Restaurant Technology
Northern Christian College
Academy of St. Joseph -
Academy of St. Joseph