Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rachel Ann Gados

Rachel Ann Gados

Baguio

Summary

Hardworking and detail-oriented worker with experience in quality assurance, team coordination, and task management. Skilled in following standard procedures, meeting production targets, and maintaining a clean and organized work environment. Known for strong attention to detail, time management, and the ability to work effectively both independently and as part of a team. Quick to learn new processes and committed to safety and efficiency in the workplace.

Overview

9
9
years of professional experience

Work History

Virtual Professional

MyOutDesk
10.2023 - Current
  • Assisted with day-to-day operations, working efficiently and productively with clients.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.

Quality Analyst

Foundever
01.2020 - 10.2023
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Subject Matter Expert

Foundever
09.2018 - 12.2019
  • Mentored new agent, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

Customer Service Representative

Foundever
06.2016 - 08.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving billing disputes or concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Applied Statistics

Benguet State University
La Trinidad, Province Of Benguet, Philippines
05-2015

Skills

  • Time management
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Excellent communication
  • Quality Assurance

Timeline

Virtual Professional

MyOutDesk
10.2023 - Current

Quality Analyst

Foundever
01.2020 - 10.2023

Subject Matter Expert

Foundever
09.2018 - 12.2019

Customer Service Representative

Foundever
06.2016 - 08.2018

Applied Statistics

Benguet State University

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Rachel Ann Gados