Rachel Ann Gados
Baguio
Summary
Hardworking and detail-oriented worker with experience in quality assurance, team coordination, and task management. Skilled in following standard procedures, meeting production targets, and maintaining a clean and organized work environment. Known for strong attention to detail, time management, and the ability to work effectively both independently and as part of a team. Quick to learn new processes and committed to safety and efficiency in the workplace.
Overview
9
9
years of professional experience
Work History
Virtual Professional
MyOutDesk
2023.10 - Current
- Assisted with day-to-day operations, working efficiently and productively with clients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Quality Analyst
Foundever
2020.01 - 2023.10
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Subject Matter Expert
Foundever
2018.09 - 2019.12
- Mentored new agent, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Service Representative
Foundever
2016.06 - 2018.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving billing disputes or concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Applied Statistics
Benguet State University
La Trinidad, Province Of Benguet, Philippines2015-05
Skills
- Time management
- Teamwork and collaboration
- Attention to detail
- Customer service
- Excellent communication
- Quality Assurance
Timeline
Virtual Professional
MyOutDesk
2023.10 - Current
Quality Analyst
Foundever
2020.01 - 2023.10
Subject Matter Expert
Foundever
2018.09 - 2019.12
Customer Service Representative
Foundever
2016.06 - 2018.08
Applied Statistics
Benguet State University