RACHEL ANN GADOS

• Meticulously checked documents in SkySlope to ensure compliance with guidelines, and notified agents of any missing information or necessary corrections.
• Communicate finalized deals to legal teams and perform data entry for new sales and listings in the BackOffice.
• Reviewed and responded to emails, HubSpot, and WorkChat for updates from agents, lawyers, other brokerages, and management.
• Maintained up-to-date records of all transactions processed regularly.

Demonstrated versatility by adapting to diverse roles and responsibilities throughout work duration.

• Data Research Team Lead: Supervised researchers on project objectives and timelines, and monitored their performance by providing feedback and setting goals for improvement.
• HR Assistant: Sourced and screened applicants and coordinated interviews.
• Administrative Assistant: Provided administrative support to the Data Manager, including creating SOPs, organizational tasks, and coordinating with the team members.
• Data Researcher: Researched company data from various sources for several projects.

• Oversaw the timely completion of the required documents.
• Ensured that all required paperwork was signed promptly, and.
• Followed up on documents from clients to secure their submission within the designated contingency time frame.

• Monitored calls and provided coaching/feedback to operations.
• Ensured agents' alignment with the latest product updates and policies.
• Ensured that agents provided quality customer service per the clients' and company's objectives.
• Sent reports to operations on the behaviors observed that need to be improved. This helped the management track trends and create action plans to address and improve behaviors.
• Certified newly hired agents, facilitated internal calibrations, and prepared calls for client call listening sessions.

• Helped newly hired agents get familiar with the company's products and processes.
• Provided real-time assistance to agents while they take in calls.
• Took escalation calls.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.