Microsoft Office
Rachel Taperla
Hospitality Management
Quezon City
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
Lifestyle Concierge
Aspire Lifestyles Philippines
06.2023 - Current
- Developed expertise in niche markets such as luxury travel, dining, entertainment, fashion, and wellness to cater to diverse clientele preferences.
- Maximized efficiency with thorough research and resourcefulness in fulfilling clients'' needs.
- Improved client experience through consistent communication and proactive problem-solving skills.
- Acted as a trusted advisor for clients seeking expert guidance on various lifestyle-related matters or decisions.
- Enhanced client satisfaction by delivering personalized and timely services for various lifestyle requests.
- Maintained detailed records of all interactions with clients for accurate tracking of preferences and information accuracy over time.
- Managed multiple projects simultaneously, effectively prioritizing tasks according to urgency and importance.
Admin/Travel consultant/Co-Owner
ERP Travel and Tours
08.2018 - Current
- Determining clients' needs and suggesting suitable travel packages
- Organizing travels from beginning to end, including tickets, accommodation and transportation
- Supplying travelers with pertinent information and useful travel/holiday materials.
Barista Shift Supervisor
Hoot Coffee And Tea
01.2020 - 01.2024
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Collaborated with management to develop innovative marketing strategies that increased foot traffic into the store during slower periods.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
- Contributed to store growth through active participation in local events which promoted brand awareness and drove customer engagement.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
Technical Support Specialist
Limitless: Microsoft
01.2020 - 08.2022
- Diagnose and resolve technical software issues involving windows usage, updates, antivirus and more
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Stay current with system information, changes and updates
- Provided base level IT support to windows user
- Troubleshoot and made adjustments to correct software problems.
Co-Owner / Marketing Manager
Bantog Construction
06.2021 - 06.2022
- Developing procurement strategies that are inventive and cost-effective
- Sourcing and engaging reliable suppliers and vendors
- Negotiating with suppliers and vendors to secure advantageous terms
- Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility
- Building and maintaining long-term relationships with vendors and suppliers
- Approving purchase orders and organizing and confirming delivery of goods and services
- Performing risk assessments on potential contracts and agreements
- Controlling the procurement budget and promoting a culture of long-term saving on procurement costs
- Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods
- Preparing procurement reports.
Administrator / Marketing personnel / VA
Boston Barn Inc.
03.2018 - 08.2018
- Planning for the improvement of the marketing strategy
- Evaluating that administrative functions regularly, such as keeping track of the ad websites
- Keeping count of market reached, the source of the ad etc
- Recommending to the superintendent changes that will enhance the marketing program
- Update month end reports for the digital team, including the website and social media.
Social Media Administrator
Jao Ming Marketing Corporation
06.2017 - 03.2018
- Plan and Schedule social media campaign
- Assist in scheduling email marketing campaigns
- Update month end reports for the digital team, including the website and social media
- Assist in monitoring and reviewing company social media profiles
- Collaborate with marketing, sales, and product development teams.
Barista
Hotel H2O
01.2017 - 06.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Administrator / Marketing Personnel
MC Saunders Inc
08.2015 - 06.2017
- Planning for the improvement of the marketing strategy
- Evaluating that administrative functions regularly, such as producing and updating marketing materials
- Update month end reports for the digital team, including the website and social media
- Account cash flows and sales
- Assist in monitoring and reviewing company social media profiles
- Make financial reports at months end.
Barista
Olive Bistro
03.2012 - 05.2014
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Diploma - Barista
Manila Manpower Development Center
Manila 04.2001 - 04.2018
Tertiary - Bachelor of Science in Accountancy
University of Baguio
Associate - Hotel and Restaurant Services
Manila Manpower Development Center
Secondary - undefined
The Nazarene Catholic School
Primary - undefined
The National Teachers College
Skills
Calendar Management
Exceptional communication
Vendor Relationship Management
Discretion and Confidentiality
Beverage Preparation
Latte art
Food Running
Coffee expertise
Table Bussing
Menu Memorization
Continuing Education
- Google Data Analytics Professional Certificate, Coursera (Online Studies), June - Present
- Google IT Support Professional Certificate, Coursera (Online Studies), June - Present
Personal Information
- Age: 32
- Place of Birth: Manila
- Citizenship: Filipino
- Date of Birth: 05/09/91
- Gender: Female
- Marital Status: Single
References
- Mary Ann Saunders, Creative Director, WeDesign1, Alberta, Canada, +15875896704, creativedirector@wedesign1.com
- Apple Tano, HR Head, JaoMing Marketing Corp., Quezon City, Philippines, +639175387233, https://www.facebook.com/jennifer.t.payton
- Gelyn Rosel, Team Leader, Uber Contact center Phils., BGC Taguig, Manila, Philippines, +639958659668, ghierosel@gmail.com
Software
POS
CRM
Certification
NCIII - Barista
Timeline
Lifestyle Concierge
Aspire Lifestyles Philippines
06.2023 - Current
Co-Owner / Marketing Manager
Bantog Construction
06.2021 - 06.2022
Barista Shift Supervisor
Hoot Coffee And Tea
01.2020 - 01.2024
Technical Support Specialist
Limitless: Microsoft
01.2020 - 08.2022
Admin/Travel consultant/Co-Owner
ERP Travel and Tours
08.2018 - Current
Administrator / Marketing personnel / VA
Boston Barn Inc.
03.2018 - 08.2018
Social Media Administrator
Jao Ming Marketing Corporation
06.2017 - 03.2018
Barista
Hotel H2O
01.2017 - 06.2017
Administrator / Marketing Personnel
MC Saunders Inc
08.2015 - 06.2017
Barista
Olive Bistro
03.2012 - 05.2014
Diploma - Barista
Manila Manpower Development Center
04.2001 - 04.2018
Tertiary - Bachelor of Science in Accountancy
University of Baguio
Associate - Hotel and Restaurant Services
Manila Manpower Development Center
Secondary - undefined
The Nazarene Catholic School
Primary - undefined
The National Teachers College