Rachel Resurreccion
Billing Team Lead
Summary
Billing and Order-to-Cash (O2C) professional with 18+ years of experience in billing operations, accounts receivable, revenue management, collections, and shared services. Proven track record of leading billing teams, managing complex invoicing processes, resolving escalations, and driving process improvements across global organizations. Strong analytical, problem-solving, and stakeholder management skills with expertise in optimizing billing accuracy, compliance, operational efficiency, and customer satisfaction.
Overview
6
6
Certifications
19
19
years of professional experience
Work History
O2C Team Lead – Billing
AECOM Global Business Services
08.2019 - 05.2026
- Experienced billing operations leader with a strong background in managing end-to-end invoicing processes, ensuring SLA compliance, billing accuracy, and revenue realization. Proven track record of leading and developing high-performing teams, resolving complex billing issues, and collaborating with cross-functional and global stakeholders. Skilled in risk assessment, quality assurance, process audits, data analysis, and reporting to drive operational excellence and informed decision-making. Adept at leading transitions, training programs, and continuous improvement initiatives that enhance efficiency, strengthen controls, and improve customer experience.
O2C Project Biller
AECOM Global Business Services
06.2018 - 08.2019
- Detail-oriented billing professional with experience managing end-to-end billing operations, including invoice generation, credit note processing, billing adjustments, and revenue recalculations within Oracle systems. Strong knowledge of billing policies, accounting standards, SOX compliance, and internal controls. Proven ability to investigate and resolve billing discrepancies, support audit requirements, and collaborate effectively with project managers and clients to ensure accurate invoicing and timely payment processing. Experienced in process improvement initiatives, knowledge transfer activities, and reporting to enhance operational efficiency and service quality.
Billing Operations Analyst
TeleTech
03.2017 - 05.2018
- Handling Billing and collections task by managing invoicing, accounts receivable, and collections activities across multiple client accounts. Skilled in interpreting contract terms and translating them into accurate billing structures to ensure compliance and revenue accuracy. Proven ability to perform account reconciliations, resolve billing disputes, and drive collections efforts to reduce aged receivables. Strong analytical skills with experience reviewing billing and operational data to ensure invoice accuracy, revenue completeness, and efficient financial operations.
Team Lead – Billing
Kforce Global Solutions
12.2015 - 11.2016
- Supervise Billing Operations and leading teams to achieve productivity, quality, and service delivery objectives. Skilled in performance management, coaching, audits, and root-cause analysis to drive continuous improvement and operational excellence. Strong expertise in capacity planning, reporting, and process optimization initiatives that enhance efficiency and performance. Recognized as a subject matter expert for complex billing issues and escalations, providing effective resolutions and support to stakeholders while maintaining high standards of service delivery.
Billing Liaison / Billing Specialist
Kforce Global Solutions
03.2012 - 12.2015
- Managing high-volume invoicing, billing reconciliations, and customer account support for strategic and high-revenue clients. Proven ability to investigate and resolve complex billing discrepancies while ensuring accuracy, compliance, and timely issue resolution. Skilled in maintaining client-specific billing processes, driving continuous improvement initiatives, and collaborating effectively with operations, finance, and client stakeholders. Recognized for delivering exceptional service, strengthening billing controls, and supporting efficient revenue management processes.
Accountant – Payroll & Accounts Receivable
NYK Fil-Ship Management, Inc.
06.2008 - 03.2012
- Managed payroll processing, accounts receivable, billing reconciliations, and financial reporting.
- Prepared debit/credit memos, billing schedules, and account analyses.
- Ensured accurate billing and collection of receivables from principals and stakeholders.
Accounting Staff / Bookkeeper
Medez & Associates Accounting Office
11.2007 - 05.2008
- Maintained financial records, prepared tax filings, and supported bookkeeping activities for multiple clients.
- Assisted with business registration, compliance, and financial reporting requirements.
Education
Bachelor of Science - Accountancy
University of San Agustin
Iloilo City01-2007
Skills
End-to-End Billing Operations
Order-to-Cash (O2C)
Invoice Management & Revenue Billing
Accounts Receivable & Collections
Billing Compliance & SOX Controls
Process Improvement & Automation
Root Cause Analysis & Problem Solving
Accomplishments
- Employee of the Quarter – Q2 2015
- Team of the Quarter – Q2 2012
Certification
AECOM Global Development Learning (2024)
AWARDS
Employee of the Quarter – Q2 2015, Team of the Quarter – Q2 2012
Timeline
O2C Team Lead – Billing
AECOM Global Business Services
08.2019 - 05.2026
O2C Project Biller
AECOM Global Business Services
06.2018 - 08.2019
Billing Operations Analyst
TeleTech
03.2017 - 05.2018
Team Lead – Billing
Kforce Global Solutions
12.2015 - 11.2016
Billing Liaison / Billing Specialist
Kforce Global Solutions
03.2012 - 12.2015
Accountant – Payroll & Accounts Receivable
NYK Fil-Ship Management, Inc.
06.2008 - 03.2012
Accounting Staff / Bookkeeper
Medez & Associates Accounting Office
11.2007 - 05.2008
Bachelor of Science - Accountancy
University of San Agustin