Rachel Quintana De Leon

• Managed client accounts, ensuring timely resolution of inquiries and issues.
• Collaborated with cross-functional teams to streamline account processes and improve service delivery.
• Analyzed account performance metrics to identify trends and recommend enhancements.
• Developed training materials for new team members on account management systems and procedures.

• Assisted customers with technical issues related to Verizon services. Provided support for service desk operations, focusing on troubleshooting and repairs. Collaborated with team members to resolve customer inquiries efficiently.
• Facilitated client communication with repair teams, ensuring seamless dispatch of local providers.

• Oversaw email management and addressed inquiries promptly.
• Managed customer and client call operations to ensure effective communication.
• Assumed responsibility for administrative task management.

• Facilitated English language instruction for Chinese students, enhancing language proficiency.
• Certified Young Learner’s Specialist with expertise in educating students from ages five to college level.
• Facilitated English training sessions for children and adults, enhancing language skills.

Spearheaded sales initiatives for wellness products within a multi-level marketing framework.

• Resolved disputes and addressed queries regarding credit card accounts.
• Assisted customers with account inquiries and transactions. Supported team in processing account applications efficiently. Helped maintain accurate records of customer interactions.

• Assisted Mac users with hardware and software upgrades across devices, including iPhones and laptops. Provided users with optimal deals on upgrades and services.
• Managed Apple account operations to ensure optimal performance and client satisfaction.

• Facilitated account management for credit card holders while promoting lifestyle-enhancing add-ons.
• Managed closure of Citibank USA account, ensuring compliance with financial regulations.

• Facilitated subscriber support through telephone communication and promoted account add-ons to enhance user convenience.
• Assisted customers with account inquiries and service issues. Supported team in resolving billing discrepancies. Provided information on service options and promotions.

Assisted in promoting corporate event services to businesses. Supported teams in developing merchandising advertisements for events. Aided in securing sponsorships for corporate events.