Rachel Medrano

POST-SERVICE FOLLOW-UP (PSFU)
Monitor daily service sales, conduct client surveys through follow-up calls, and track PSFU reports regularly.

CUSTOMER ASSISTANT
Handles customer inquiries, complaints either through calls or face-to-face interactions, and addresses concerns effectively.

NEW VEHICLE HANDOVER

Assist with the New Vehicle Handover, offer refreshments, and guide customers to complete a survey at the kiosk.

CIS

Monitoring customer information sheet of clients and encoding to master file.

CUSTOMER'S LOUNGE & VIP CONFERENCE ROOM

In charge of monitoring the schedule for the VIP conference room and facilitating the customer's lounge in the showroom area.

ADMIN TASK

Request for payment, Purchase requisition, Petty Cash. etc.

Other task assigned by Manager.

(2022-2024)
⦁ Responsible for various day-to-day tasks related to vehicle sales. Prepare accurate commissions and submit marketing professional’s accounts due for commission payout on time.
⦁ Monitoring of daily releases/ purchases & swapping
⦁ Authorize signatory for checking GP IAS /VSP computation & Gatepass (New vehicle)
⦁ Monthly Inventory Physical count (New Vehicle)
⦁ Authorize signatory of daily releases (New Vehicle)
⦁ In charge of TMP Reports DDVSR/ Inventory (SAP) Releases/purchases & Swapping.
⦁ Daily clean up of database (SAP).
⦁ Creation AR & Service quotation (SAP).
⦁ Monitors Beginning and Ending Inventory for reconciliation process.
⦁ Reconciles/ Analysis of the following (Purchases, releases, swapping) data prior for the accurate reports.
⦁ other reports assign by Manager.
⦁ Invoicing of units Officer in Charge for the Release of Vehicles.

(2020-2021)
⦁ Daily Invoicing of Releases (Vehicle Sales Invoice / Vehicle Delivery Note)
⦁ Subsidy Claims
⦁ TMP reports
⦁ Monitoring of daily releases/ purchases & swapping
⦁ Preparing monthly internal promo incentives
⦁ Authorize signatory for checking GP IAS /VSP & Gatepass (New vehicle)
⦁ Other reports assign by management
⦁ Inventory (as needed).
⦁ Authorize signatory of daily releases (New Vehicle)
⦁ Daily clean up of database

(2017-2019)
• Daily Invoicing of Releases (Vehicle Sales Invoice / Vehicle Delivery Note)
• Downloading Purchases (Era net)
• Compilation of Vehicle Sales Invoice coming from TMP
• Monitoring of VSI & VDN cancelled invoice
• Checking and Sending Daily Inquiries.
• Updates data in ERA NET System (Pricing/ Color/ Unit Codes)
• Authorize Signatory for Vehicle Releases.
• Posting of Vehicle releases.

(2016-2017)
• In charge of Monitoring of Kitbag (including manual/ warranty booklet and Key/s)
• Monitoring Paper Releases Report
• Gate pass issuer (new purchases of unit)
• Accounts Receivable

(2014-2015)
• Support Functions such as representing the dealer with TMP with regards subsidy claims receivables both for promo and fleet and forwarding of TMP reportorial requirements.
• Submit & follow up Fleet documentation needed for special subsidy claims (Corporate Support & Rebate Claims).